I recently took my TREK bike in for service ((i bought it from this store)) and Mark and his team are just AWESOME to work with!! they are so polite, so friendly, so professional and take the time to explain the mechanics behind everything. and of course fix every issue my bike has, accurately and quickly. I highly recommend this store to purchase a bike from and also to have them service the bike.... 5 STARS ALWAYS!!!!
The service is exceptional! Additionally, the two e-bikes that I purchased from your Jacksonville Beach shop are excellent. Very high quality at a fair price.
This is my son’s 2nd Trek bike that we bought from this store and we have been very happy. The customer service is really good. I love the buy back program for kids bikes. The bikes they buy back they refurb them and donate to local kids at Christmas which is so great.
Fantastic store! I wish I would have purchased my trek Domane here instead of the Trek store in Orlando as Mike and his team took the time in half an hour to show me more on taking care of my bike and my fit than I learned the entire time I was in the Orlando store to purchase it last week.
And, Mike did some safety checks and repairs to make it safer that should have been caught at the other store. This Jax store has my business now and will recommend all others to go here and visit Mike.
David the Service manager was exceptional, he helped me find the right bikes for my family and helped us track down one of the new Orchid Townie GO S at another store almost 200 miles away. Made the purchase over the phone and drove down to pick up this very hot new bike.
All told we've bought a New FX+ S a New Townie GO S a new Marin 5 27.5 and a 24" Wahoo.
Thank you David!