I had ridden my bike there, so didn’t really have the option to leave it and come back another time. The staff got right on it and fixed the issue for a great price. They were very friendly and accommodating.
These guys are welcoming, friendly, and don’t do more than is necessary (for bike service.) I drive past Johnson City Bike Shop to bring my bikes here.
Customer service is excellent!! Connor is truly committed to his customers and does a wonderful job from sales to service. Trek Johnson City is all around the best bicycle shop!!!
Conner and Alexander have been super helpful in making sure I got the right bike (well, two bikes now) properly fitted. I've dropped in a few times and they've immediately fixed any problems. Thanks guys.
had an issue with a free hub late in the evening. brought it in first thing in the morning and fortunately they weren't too busy to work on my orbea rise and get me riding. conner did a great job at getting me fixed up
The folks at Johnson City Trek are very knowledgeable about the products and services they have in the shop. Also very willing to take the time and explain things....at times when asked to make recommendations and the why of them. It's one of my favorite places to visit when I have time.
The team is the most knowledgeable in the area. But beyond just knowing cool stuff about bikes, they are helpful. This store is by far the best LBS in the area. Andrew is killing it also as the new store manager.