This shop has excellent crew. They are always helpful and even enthusiastic about helping. These guys are real cyclists, not just people working at a job.
Andrew and Conner are always friendly, super helpful and professional. Trek in JC is simply the best bike shop in the Tri-Cities. It’s hard to find consistent great customer service these days but you’ll find it there. They have a great selection of bikes and gear and exceptional service.
Trek spent time and listened to what I wanted, they made recommendations, and sent me to try one out. I really like my Verv+ 3 e-bike so far. My dog likes riding behind in my cart and I think I’ll continue to enjoy the experience.
The guys at the store were amazing! Helped us determine what piece our bikes needed to pull a trailer and lucky us, the parts where in stock!
I always have a positive experience at the Johnson City store. Thank you.
Trek JC is just great. In the few times we’ve been in there, we have always been met with friendly professionalism. Trek’s kid bike trade-up program is fantastic and helped us already make the decision on which bike brand we’d get for our son’s next bike. Without any sales pressure, we walked out of there with a nice new bike for our son, and the staff helped us decide on getting a bigger bike for him to grow into.
I had ridden my bike there, so didn’t really have the option to leave it and come back another time. The staff got right on it and fixed the issue for a great price. They were very friendly and accommodating.