Andrew and the team at Trek Johnson City do a great job of keeping my bike and gear up to date and running smoothly. My time in the mountains is better because of this crew!
I am all about Trek Bicycle in Johnson City!
There was a small issue that I brought to their attention, and instead of just “making it right,” they went far above and beyond in a way that truly meant something to me.
I’ve always been impressed with their knowledge—these folks really know bikes and bike stuff! But what stood out this time was their kindness and genuine care. That kind of customer service feels rare these days, and it made a lasting impression on me.
I’m incredibly grateful to have a shop like this in our community, helping people get outside, ride, and enjoy life a little more. Highly, highly recommend!
I think Andrew is an excellent and knowledgeable employee for Trek Johnson City. He is a wealth of technical knowledge and provides a high level of customer service skill to those that come into the store. 10/10 would recommend.
Salesman was great. Very patient and answered all my questions. As a 59 year old wanting to get back into mountain biking, I am not your average customer. He treated me great.
Problem resolved very quickly. Prices are competitive. Folks in the store are very friendly. They stand behind what they sell. Very knowledgeable about biking in the area.
Was a walk in with my mountain bike to get a yearly check up and have a rear tire tube replaced. Service was quick, professional and pleasant, reasonably priced service.
This shop has excellent crew. They are always helpful and even enthusiastic about helping. These guys are real cyclists, not just people working at a job.