I’ve found Trek to have the friendliest and most helpful staff in town. Trek has world class equipment and this particular store has top notch service!
The staff is incredibly kind and helpful. Both Jen and Scott went above and beyond to help us explore bike options for my wife and get my bike tuned same-day so I wouldn’t have to make another second trip to the Tri-Cities from Walla Walla to pick up my bike.
I’ve been to this shop a few times now and will continue doing business with them because of the staff and the quality of work they put into their services.
The customer service I received and help making the right purchase choice for my daughter's new bike was perfect. I also really love the fact that I can bring it back in within 3 years to get half the price I paid towards a new bike.
Trek products are well made and designed for a wide range of biking applications and levels of expertise.
The service is provided with personal attention each person’s bike. They took the time to address all my questions about my bike’s performance and assure me that my concerns were easily remedied.
Thanks for the great service on both bikes! We really appreciated how easy the whole process was — from dropping them off to picking them up, everything was smooth and straightforward. The repairs were done quickly, and both bikes are riding so much better now. It’s clear you take pride in your work, and it shows. We’ll definitely be back next time we need anything.