Jen and Craig are very responsive to my needs. They've turned repairs very quickly at times when they were busy. Jen even search far and wide to find two saddles that my back side particularly enjoys. Great service here.
Both the knowledge base of Sales and Service. We will be buying Trek because of these values and support as opposed to a mail order bike. Thank you. -Timothy Lord
Scott, Jen, and Bruce are super helpful each time I go to their store. Yesterday was no exception. I wheeled my bike in, Scott put it on a stand and made some quick adjustments. Exceptional service
Scott at Trek was amazing to work with and made the experience great! He had all the answers to the questions I had and was able to support any concerns and items I needed answered.
I’ve found Trek to have the friendliest and most helpful staff in town. Trek has world class equipment and this particular store has top notch service!
The staff is incredibly kind and helpful. Both Jen and Scott went above and beyond to help us explore bike options for my wife and get my bike tuned same-day so I wouldn’t have to make another second trip to the Tri-Cities from Walla Walla to pick up my bike.
I’ve been to this shop a few times now and will continue doing business with them because of the staff and the quality of work they put into their services.
The customer service I received and help making the right purchase choice for my daughter's new bike was perfect. I also really love the fact that I can bring it back in within 3 years to get half the price I paid towards a new bike.