Trek Bicycle Kennewick Googlemaps

   1514 Reviews
3801 S. Zintel Way STE B120
Kennewick, WA 99337
773.341.1787
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Recent Reviews:


Courteous and helpful. Great service
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I mostly dealt with Scott, he was fantastic. He was very knowledgeable and when they made a mistake when the warehouse sent it to another warehouse instead of to the Kennewick store he was right on it with calls to get it out of there and to the store where it was supposed to go. Because he acted so quickly, it only postponed my picking it up a few days. Scott knew the answers to the many questions I had and if he didn't he said he would find out and did. When removing parts to put the bike together one of the fenders were bent and he immediately ordered a replacement to make it perfect for me (no cost to me of course). I will need to go back in a week or so, so they can put on the new fender, but that will give them to do the normal bike check after having it and using it for a while. Perfect!!! When I picked up the bike I didn't see Scott at first, so Jen helped me and she was wonderful, helpful, and attentive. Scott was again lovely and placed a mirror I picked out onto my bike. Jen put a bracket on some saddelebags I picked out as well.
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I haven’t started using the product yet, however Jen was stellar. Super helpful and patient. Should be trying out my bike shoes this week.
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Always excellent service. Had an axle problem. Jen recommended I bring my bike in too so they could ensure there wasn't a problem with the bike too. Replaced the axle on warranty as they could not find any reason for the break. Best bike shop in town.
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I love dealing locally with this shop...they are personable and go beyond to provide good service....I bought my Trek e-bike 5 years ago and feel everyone in the shop treat you like family!!
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Awesome service, will be back
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Top quality products, fair price and good customer service.
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Quick service.
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The staff is always friendly and professional. I have great confidence in their knowledge and skill regarding Trek bikes.
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Amazing bike at a great price. Jenn also helped me with information on electric bikes. She was very knowledgeable and friendly to our family. Very nice professional shop. Well worth the 3 hr drive.
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The folks were helpful and friendly- They understood what I needed and explained things without being condescending
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Prompt, friendly service. Large selection of bikes and accessories.
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The service department was very helpful with a project including sourcing specialized parts.
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Friendly service, the staff remember me, and know some of my history. They answer all of my questions and are able to provide great recommendations and order items in quickly
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Quality bikes, Jenn is great, nice showroom, very clean
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I liked how well they worked on my bike, very nice and knowledgable
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Courteous and prompt service Recently I had a main nail go through my Dt Swiss rim they contacted the service center and got a repair for my wheel sent it out to Dt Swiss Now I’m back riding again
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Nice and friendly facility. Very helpful in explaining how my new bike works.
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Very welcoming, my bike was in, assembled and ready to go within 2 weeks.
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Enjoy the staff at our Trek store. They are very knowledgeable regarding Trek bikes and upgrades to current bikes. Have enjoyed our Powerfly’s, though I may have to upgrade to a newer more aggressive option (Rail).
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