Evan was incredible...top notch and an excellent representation of a quality employee!
I made an on-line appointment for 9.am on 05/13/2026 only to show up at 9.00 and discover that the store hours are 11-6...i saw an employee opening the door to get in and i asked him why the mixup...he stated that the site is troublesome but if i could give him a few minutes to get the alarm off he would take my bike and i could get on my way! He did just that, agreed that service level 1 was good, i could use tires so i added them to the ticket...left and received a text at 3.00 saying the bike was done!
Outstanding service, turned a ticked off customer to a loyal Trek patron...
Everett Ruiz
The staff at the La Mesa store are very knowledgeable and help me understand about my bikes as I am a newbie to all of this. I am very comfortable with all the recommendations they give me.
I had a bike emergency and the service tech helped immediately. He answered lots of my questions and made sure everything was good to go before I walked out the door.
Leon was extremely knowledgeable and patient. He took the time to explain everything to me, and made sure that what I was purchasing was what best served my needs, within my budget. I never felt pressured in the least bit to decide or to buy. A very positive experience all around.
I love the amazing customer service I have consistently received from Trek La Mesa! The staff is always super helpful, and have always taken great care of me and my bike. I’m so grateful for them and all they do and I absolutely recommend them!
staff was extremely helpful with an online order I stopped by to pick up. There was an issue with the company that handles the online ordering process, but they took care of it and I was able to pick up my item, plus a couple more things.
The technician was extremely knowledgeable about the situation and was able to give me information as to why I had my entire issue. The repair workmanship was excellent, and he inspired significant confidence in the service. It was easy for me to pick up my bike, communication with regards to status of your service was excellent
We went to 2 TREK stores on the hunt for a specific size bike and both locations had very helpful and informative staff. Sofia at TREK in Bonita really gave us insight on a couple model bikes but unfortunately didn't have the size and or color bike we were somewhat after. We decided to go to TREK in La Mesa and Mikey was again very helpful/informative and we pulled the trigger on a brand new Marlin+ 8 in a really cool purple color. We are happy with our purchase and highly recommend TREK and their staff.