I love the amazing customer service I have consistently received from Trek La Mesa! The staff is always super helpful, and have always taken great care of me and my bike. I’m so grateful for them and all they do and I absolutely recommend them!
staff was extremely helpful with an online order I stopped by to pick up. There was an issue with the company that handles the online ordering process, but they took care of it and I was able to pick up my item, plus a couple more things.
The technician was extremely knowledgeable about the situation and was able to give me information as to why I had my entire issue. The repair workmanship was excellent, and he inspired significant confidence in the service. It was easy for me to pick up my bike, communication with regards to status of your service was excellent
We went to 2 TREK stores on the hunt for a specific size bike and both locations had very helpful and informative staff. Sofia at TREK in Bonita really gave us insight on a couple model bikes but unfortunately didn't have the size and or color bike we were somewhat after. We decided to go to TREK in La Mesa and Mikey was again very helpful/informative and we pulled the trigger on a brand new Marlin+ 8 in a really cool purple color. We are happy with our purchase and highly recommend TREK and their staff.
I brought in a new Cannondale for service, after the suspension started acting up. Wasn't sure how a Trek shop would handle servicing another brand. The guys at the shop quickly determined it was a defect covered under the warranty, and handled the entire process withour charging for the tuneup I initially though I was looking at. I'll definitely be going back to support this business.
Thank you!
Very helpful in picking the appropriate bike for a young kid (11 years old). Included minor adjustments to bike such as shortening the width of the handle bars. No pressure. Very easy-going.
We had expected to visit a few bike stores in order to find an appropriate bike at a reasonable price. The Trek La Mesa store was our first, and ultimately our last, stop as we found everything we needed/wanted at a very reasonable price.
Very dependable service whenever I have needed work done on my bikes. Sales people are very helpful and never pushy. I moved a little further away from the Trek store in La Mesa, but am happy to drive the extra miles for friendly, reliable service and help.
I have come into the La Mesa shop on several occasions with a question or two and have always received immediate and expert attention. Routine maintenance always done well. You guys are the best and much appreciated.
Excellent service department; prompt attention and care of the bike. E-bike expertise is excellent. Retail sales and advice are quite good. Tjhey have serviced my bikes for 25 years and are marvelous.