Just got my carbon 9.7 fuel ex gen 6 back after needing the chain stay and derailleur replaced. It came back perfect. While the part was on order they provided a loaner bike that was a perfect match to my bike. The service is top notch and prices are worth paying for what you get in return. Trek always honors there warranties and has treated me fairly from day 1.
I came in looking for a bicycle and found a beautiful Townie in a gorgeous color.
John was so helpful and nice I would definitely recommend this store to a friend!
Everyone in the shop is top tier quality
Extremely helpful and knowledgeable
My family and I have been to so many bike shops over the years, from Brooklyn to manhattan
All over the 5 boroughs
Trek in lake grove blows them all out the water ,
From customer service, to product availability and by far the cleanest shop.
We will always recommend you guys!!!!!!!
Very friendly staff, very knowledgable and great customer service. Makes you feel number 1. Trevor is an amazing bike tech. I would highly recommend Lake Grove to anyone looking to buy a Trek Bike.
Been riding Trek bicycles for over 20 years. Great product/quality. Store reps and repair techs are amazing and extremely friendly. Top notch service and sales team over at the Lake Grove location.
John is amazing. Every time I visit I leave with a smile on my face and more knowledge about my bike and/or cycling in general. Emily was also super friendly and helpful. I wasn’t helped by Trevor this particular visit but when he’s working he’s also incredible. I’m grateful for all of their time spent with me.
I’ve gotten 4 bikes from the Lake Grove,NY location and always had a great experience. Never pressured to buy and when ever an issue with a bike it’s always been taken care of quickly.