This is a standup bike shop, where service and honesty is that the top of their list. If they make a mistake, I promise to you is that they will fix it. Really good people and extremely knowledgeable.
It was a great experience shopping at your store. I was promptly greeted by Bob, who listened attentively and helped me find the bike that was best suited to my needs. There was no hard selling which I find refreshing. The biggest thing is that the team quickly built the bike I wanted. I was willing to take the one that was already built, but I had some reservations about the color… and they just quickly built the one that was my preferred color. Exceptional customer service.
I had issues with my gears and I brought it in and tech immediately put it up and diagnosed it. They gave me a quote and had it fixed within timeframe promised. Great service!
The Lake Mary Trek store is conveniently located along the Seminole Wekiva Trail. My wife and I ride that trail regularly and, as expected when you ride a lot, mechanical issues will arise during a ride. We've had three occasions over the last few years where we were able to limp our way back to the store and the employees were able to solve our problem promptly so we could finish our ride back to the house. The most recent event was fairly minor and we were in desperate need of a new tire since the other one had blown out the side wall 40 miles into our ride. I recommend using this store for their convenient location and their knowledgeable and helpful employees.
This has been the best bike buying experience I've ever had. Bob, Jeff, and Greg were truly amazing and welcoming. I told them my desires and the 1st bike they recommended was the perfect fit for me. Thank you all for such a wonderful experience. :)