Your service levels in store are fantastic and your bikes are very high quality. What brought us to you originally and what brought us back, was your return with credit program. I was able to exchange my son's Rossco (sp?) for a Marlin 5. We were sad to see the Rossco go, however, it provided a great experience for my son for multiple years. He is loving his Marlin 5 thus far!
I brought my bike in for a basic tune up. The mechanic mistakenly did more than that. He refused my offer to pay more. This is a good way to keep customer loyalty.
Amazing customer service. Kindness and patience. Willing to go the extra mile to make my granddaughters happy for the Easter weekend by squeezing us into their packed schedule. Clearly a cut above any bike shop I have ever worked with. Thank you for making two children plus their grandmother so happy. Grateful for all of you there!