Trek techs in Lake Oswego were great. Despite the holiday rush, they acknowledged store patrons and kept service and sales rolling in a friendly and personable manner.
Staff is responsive and helpful. They take the time to answer questions and explain bike mechanics/maintenance.
Have had two Trek road bikes and love them.
Lynne Chicoine
I've been very happy with the service.
I needed some adjustments after a couple weeks, no problem.
I had a spoke break after several months and they replaced it for me.
Last minute repair needed. I called the service department at LO Trek, they said bring it in. I just stopped by another Trek(Westmoreland) shop and they said they could schedule me in. Even though the LO store was busy, Colton took the 15 minutes it took and fixed the issue. Well done LO.
Only Quality Good Looking Bikes from a shop who cares about the same plus their customers. The shop has a warm friendly welcome in which you can tell just as soon as you step in, this is the place you want to purchase a bike.
The LO team knows their stuff! Staff is knowledgeable about products and are happy to answer all my questions and offer helpful suggestions. I'm a long-time customer and every experience has been great. Shout out to the technician(s) who returned my 16 year-old Trek to her former glory!!