I love the bike I purchased. But what convinced me to purchase it from this Trek store was the knowledge, professionalism and friendliness of the people there. From the store manager to the service manager to the employee who gave me great insight into the bike, everyone was great to deal with. They made me feel like they wanted my business and wanted me to be happy with my purchase.
Service - Lizzy is fantastic. She is already ready to help with anything I need for my bike. She goes the extra mile to get me the gear needed. As a mechanic she is top notch! Christian is a wealth of knowledge, he knows the bikes and has the people skills to help customers determine which bike fits their needs.
The Trek Lawrence store is fabulous! I always get great service and the staff is super friendly. I find this particularly noteworthy because other places are not as attentive to people who aren't fast cyclists (especially older females like me). And I love my Checkpoint and the fabulous bar tape that Lizzie put on for me!
Y’all are incredibly welcoming and super knowledgeable and helpful.
Every time I come in with a question or concern about my bike, you have great ideas about what to do. And you’ve got a really solid selection of bike parts and accessories.
I also like that you’re out in the bike community, riding and connecting with people, demonstrating your commitment and enthusiasm. And you’re building community with workshops and talks and group rides from the shop.