I am an exercise class cyclist, not a real one. I went in to buy new spin shoes. Christian greeted me at the door and took me seriously. He suggested a pair of shoes that I love. He put on the cleats for me. He explained the warranty and 30 day return policy. He was delightful and the whole transaction took about 20 minutes. I couldn't be happier with the result.
The employees are supper knowledgeable and seem to have a genuine interest in getting the customer back on the bike as quickly as possible, both mechanic and owner are supper knowledgeable and willing to answer any questions, Thanks for providing a great service!
Incredible service and incredible product. The Marlin eight e-bike has been a life changer and so have the foam inserts for the tubeless tires. Incredible!
Christian under duress and time constraint got my grandson bike going in time for NICA practice.
Good thing he has some help cause lots of customers walked in as he was finishing bike up.
Great staff
Oh, by the way even though he wasn't happy how bike was shifting - grandson didn't notice cause was shifting so much better.
Always go the extra mile to be sure I understand what was done to my bike. I added clip in pedals and Anna spent a lot of time with me learning to clip in with the shoes I bought at a great price on sale. Thank you Anna!
Trek products and services are the best. I specifically choose Trek Lawrence 100% of the time because their expert advice, trusted recommendations and consistent support and encouragement are outstanding and appreciated. Christian and Lizzie keep me riding all year long!