Great customer service - listening to understand what I needed, explained pros/cons of options, kept me updated on changes and when I could pick up my bicycle.
I was not pressured to buy a bike. I was given valuable feedback about the right bike for the type of trails I wanted to ride. Everyone was extremely nice. The product was good, the customer service was excellent.
Trek Lawrence (Kansas) LOVE the product! LOVE the store! LOVE the people!
I had a terrific experience. Everyone in the store is so personable, welcoming, professional and knowledgeable! This out-of-towner felt like home. ~ JA Kasky (Illinois)
My friend and I took our bikes in for minor repairs, fully expecting to drop them off as it was about 20 minutes before the store closed. Much to our surprise, Christian took the bikes immediately and performed the work on the spot! As impressed as I was with the promptness and the quality of the service, I was even more impressed with the staff. Christian and Lizzie were both warm, engaging and incredibly knowledgable. Definitely the kind of people you want to do business with. Given the quality of Trek products generally and the quality of the staff at this location, I struggle to find reasons why I'd go anywhere else.