The team at the Trek store in Lee's Summit, MO was friendly, knowledgeable, and helpful. They answered all our questions and let us test ride a couple different options. We settled on the bikes that fit our needs best, and walked out happy.
Quality is why I like my bike. I continue to refer family & friends because the customer service is to notch! Employees are knowledgeable & helpful without being pushy. Employees aren’t condescending to ‘casual’ bike riders. I will continue to rely on my Trek store.
I know they are honest, and won’t do work that isn’t necessary. You can trust them to do a good job, but not charge you for anything that isn’t necessary. They are all kind and very professional.
I have not purchased a bike from Trek in Lee’s Summit. However; their epployees have always been courteous and fitted with other essential bike riding needs.
The care and service was beyond i came with my bike that had lost my brakes my i back brakes Luke took care of my bike even th it was not from his sho he sai6 it is emergency emergency so I woul not be hurt . What I'm saying is. We have lost a lot of great customer service and a lot of caring people. This is one that's still here and still around. And I will say I would buy a bike anyday and time from track? And if you don't have to have buy a bike you need help. Just come over and you'll see the Gray people. My best bike will be coming from them. Thank you, Luke, thank you. Track cause I was writing with only the front brake and you took care of everything with patience and with care and I gotta say to all of you guys. I have not seen that for a very long time.The care and the care thank you
Luke and the Trek Lee Summit Team are awesome!! Always helpful with all questions and service is the best in town! Great to know they are always there to provide the solutions and with a great and friendly approach to customer service.