I dropped off my Bike for a tuneup and new bar tape. Very knowledgeable and friendly staff. The bike was Ready for pickup on the date they said it would be done.
The customer service at the Leesburg location is consistently outstanding. From the moment you walk in, the team is welcoming, knowledgeable, and genuinely focused on helping you. I purchased my bikes there and have also relied on them for maintenance and repairs, and every experience has been smooth and professional.
What really stands out is how approachable and attentive the staff are. They take the time to explain options clearly, provide honest recommendations, and ensure everything is handled correctly the first time. Whether you are buying or servicing a bike, you feel confident you are in good hands.
It is rare to find a place that delivers this level of consistency and care. I would highly recommend this location to anyone looking for both quality products and excellent service.
Phil was excellent in helping with my questions.
Efficient and reasonable price for the parts and labor.
Had the bike ready when they said it would be ready.
The service department is always helpful and efficient. Ethan got me in quickly with multiple issues and back on the road. Everyone there is always considerate.
The store is clean and well stocked. The staff is friendly and helpful. I love it that the staff know about bikes. They know the equipment and have a great working knowledge of what to recommend and why. When you go to a shop that is filled with professionals in the business and people who are passionate about cycling, it's a game changer. I am not a professional cyclist; I'm a weekend warrior at best when it comes to my cycling adventures even though I have done some incredible rides, but I'm treated like a professional. They listen to my needs and make recommendations respectfully. Customer service is hard to get now days, and some businesses treat you like a number. I'm glad Trek Bicycles of Leesburg takes it seriously and sets the bar high. I will continue to do business with them in the future and will recommend them to anyone who asks for assistance.