I have been a Trek loyalist for a few decades now. Love the company, love the bikes. This is the 1st time I have purchased from the Leesburg Trek store. The experience was outstanding. They love bikes and it shows. They are very knowledgable and happy to share their experience. Their sales and service team is very friendly and low pressure. I actually believe they want people to love their bikes and not just sell bikes. That is nice. My local trek store is the same, but they are not a company store and for this particular purchase, lacked the inventory so that I can see the bike before buying. This store has inventory and is very hands on. I will continue to work with them.
Outstanding experience and worth it.......
We dealt with Ethan Brackett. He was very customer service oriented and very knowledgeable. I also liked that the store is open seven days a week and there is a very quick turnaround on repairs.
Enjoyed visiting the store and chatting with everyone, appreciated all the advice on what upgrades would make my ride more enjoyable.
I love my new wheels and tires. The turnaround was pretty quick too