We got a new chain for our Mountain bike, the derailluer checked and a loose tightened. They fixed it really fast and did everything right for a the right price.
After first having an experience I wasn’t thrilled with, I appreciate that Greg and Tim worked hard to make things right and get my bike working again good as new. It definitely seems like they are in this business for the passion of biking, and their knowledge and expertise was appreciated.
Purchased a TerraTrike Traveler recumbent bike from this Trek dealer two years ago. The joint on the frame failed after hitting a rut in the road. Although this Trek location is no longer a TT dealer, they submitted a warranty claim which TT honored. The damaged component was replaced and the trike returned.
Big thanks to Tim and team at Trek for resolving this issue for me. They exceeded expectations. I highly recommend this Trek dealer as service is outstanding.
Heinz Frey
The techs were very helpful and friendly. I was happy the parts were in stock and they recommended some of my original parts, that were still good and could be used longer. They said next service they would replace them. Shows integrity and honesty, not just trying to sell parts and service but create a trust for future work.
Trek service is outstanding. My bike was given a tune-up and I was promptly notified when completed. Members working the repair shop very professional.
My first time getting a new bike in the last 25 years and the salesman showed me a bunch of different models and prices and helped me pick out the one that suited my needs