Staff was very busy but still made us feel seen and and did their best to acknowledge everyone and help us as they could. They took the time to help me fit a phone holder onto a bike handle and made sure it was going to work for me and my bike! Thank you! Great staff!
Saleswoman was extremely helpful and patient, outlining all the options and found the best fit for the item we were shopping for. The item needed to be ordered but was delivered and ready early, the next salesperson spent time with us explaining all the options until we were comfortable with it.
All staff at Madison East have been helpful and friendly. We believe Trek's Kate Kirby is the best bike sales person on the planet. She is knowledgeable about bikes and accessories. She worked patiently with us, and we are thrilled with the ebike and accesdories we purchased. She comes across as a champion for the buyer.
Emil and Patrick were super friendly and provided some awesome hospitality helping us find a good ride to do from the store.
Bonus that I could find a cool Trek sweatshirt.
The store was very well organized and displays look amazing. The staff was super friendly.
They have a selection of every model bike to include E-Bikes.