Went to a different bike shop first and waited at the desk for around 5min. No one approached us or acknowledged us.
Left and went to Trek.
Was greeted right away and taken care of.
In top of that,staff was friendly and knowledgeable!
Kate, Brad, and Emil all exceptional work at Trek, Madison East site. They all have been very helpful and thorough, readily answering all questions purchasing new bikes or problem solving and fixing our existing e-bikes.
The products are always top notch, but what I like the most is the service. I keep coming back for a reason, and that's because I always feel like family
Employees are always friendly and knowledgeable. I feel they really do listen to your concerns and provide a professional solution to these. Wonderful experience every time I visit this store!