Trek Bicycle Madison East Googlemaps

   4201 Reviews
1706 Eagan Rd
Madison, WI 53704
415.927.7433
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Recent Reviews:


Friendly and quick service.
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The manager at Trek East, Emil, truly went above and beyond to make things right. I brought my bike in for a tune-up, but one of the requested services wasn’t completed. Since it’s a 30-minute drive each way for me, returning to the store would have been inconvenient. Emil reached out to me right away, and after I explained the situation, he took the extra step of coming to my home to fix the issue himself. He spent about 90 minutes on a Sunday evening to ensure everything was properly taken care of. This level of customer service is rare these days, and I genuinely appreciated his responsiveness and dedication. Because of this experience, I highly recommend the Trek East store.
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Great customer service and knowledge. The manager is truly concerned with customers experience and goes above and beyond to show that.
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Fantastic service!
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Excellent service!
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good quality,service people know what there talking about
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Great staff! We purchased a new bike and are very new to e-bikes. The associate walked us through everything and was SO helpful and not at all judgmental. Really appreciated the help!!
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Emil was stellar. He provided extra mile service, took time to really talk me through my first trek purchase. I love my new bike. I went to 5 bike shops and did 12-15 test rides and by far received the best service from Trek. The service staff were really accommodating and were able to safely box my bike so I could fly home to Denmark with it. 10/10 recommend and can’t thank Emil and staff enough.
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Prompt, friendly attention, knowledgeable assessment of my bike, and quick turnaround on repairs/maintenance.
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Great service! Knowledgeable, friendly Always feel like they care about every customer -- no matter what rider level one may be
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Bicycle knowledge by staff is superb. Very high quality equipment.
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Friendly, knowledgeable, thorough, very good experience.
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Very knowledgable, very friendly staff
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Always feel like we are taken care of while at the store. Thanks!
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Staff was excellent.
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Quick service when needed.
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Very friendly service -- a very welcoming atmosphere. Walk-in service. Work is throough and well done. Military discount on all parts is greatly appreciated.
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Your staff is very knowledgable and friendly. I get my bike when promised and the price is always what is quoted. This is my Main bike shop for supplies and repairs. Griff
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Knowledgeable staff Friendly service
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I enjoyed the prompt and professional service.
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