Kate, Brad, and Emil all exceptional work at Trek, Madison East site. They all have been very helpful and thorough, readily answering all questions purchasing new bikes or problem solving and fixing our existing e-bikes.
The products are always top notch, but what I like the most is the service. I keep coming back for a reason, and that's because I always feel like family
Employees are always friendly and knowledgeable. I feel they really do listen to your concerns and provide a professional solution to these. Wonderful experience every time I visit this store!
Repair department has always gone out of their way to make sure repairs are complete,and done in a timely manner. They always check to make sure the bike is operating properly and point out anything that needs attention.
I hadn't been on a bike in quite a few years, and was feeling nervous to go into a bike shop. I worried for nothing, because the staff was so helpful! Totally non-judgmental, and never pushed me to buy something I didn't want. They took time to listen to my needs and even stayed a little late to finish setting up my new bike for me! Definitely a Trek East loyalist now!