It was easy to take my bike in and request service. It was promptly done and I was notified. The staff were friendly and professional.
My bike looks like new!
Personnel is really attentive, they understood my needs and provided the best bike option that fits my needs and budget. We were able to test bikes and get accessories. Also, they serviced a used bike I have and the service was great.
Everyone I have met who works at at Trek Madison east has provided a warm, informative, and overall fantastic experience. They always know me by name when I come in, they are personable, and you can tell really understand their passion for cycling.
Emil went above and beyond to help me out but getting me the right tire I needed for my bike all while being super fast, friendly and just all around awesome
your store is well laid out and the staff is friendly and professional - each time I transact business or ask for advice, this team provides answers with solution suggestions - always a very satisfying experience
I called looking for a TLR rim strip. Kate took my call, confirmed the part was in stock, and promptly got it shipped out the following day with no shipping fee!! Just awesome! Thank you!!