The manager at Trek East, Emil, truly went above and beyond to make things right. I brought my bike in for a tune-up, but one of the requested services wasn’t completed. Since it’s a 30-minute drive each way for me, returning to the store would have been inconvenient.
Emil reached out to me right away, and after I explained the situation, he took the extra step of coming to my home to fix the issue himself. He spent about 90 minutes on a Sunday evening to ensure everything was properly taken care of.
This level of customer service is rare these days, and I genuinely appreciated his responsiveness and dedication. Because of this experience, I highly recommend the Trek East store.
Great staff! We purchased a new bike and are very new to e-bikes. The associate walked us through everything and was SO helpful and not at all judgmental. Really appreciated the help!!
Emil was stellar. He provided extra mile service, took time to really talk me through my first trek purchase. I love my new bike. I went to 5 bike shops and did 12-15 test rides and by far received the best service from Trek. The service staff were really accommodating and were able to safely box my bike so I could fly home to Denmark with it. 10/10 recommend and can’t thank Emil and staff enough.
Very friendly service -- a very welcoming atmosphere.
Walk-in service. Work is throough and well done.
Military discount on all parts is greatly appreciated.
Your staff is very knowledgable and friendly. I get my bike when promised and the price is always what is quoted. This is my Main bike shop for supplies and repairs.
Griff