The service expert was extremely patient and thorough. In addition, he followed up immediately with a phone call when my bike was repaired. Lastly, I felt very welcomed when I had to use the bathroom and when I wanted to fill up on some filtered water for my water bottle. I would highly recommend TREK. Both of my bikes, mountain bike and road bikes, are TREK and I love them!!!
Sebastian helped us and we couldn’t have been more pleased. His expertise and ability to communicate elements about the bike we purchased were exceptional. What a wonderful employee. We were so appreciative.
The staff was great to work with. I had a bike that spent a few years stored outdoors as well as indoors. I think they provided an accurate assessment of what was needed to get everything working correctly and I'm super happy with the results.
The customer service was amazing! Both Liam and Bill were great! I came in with an unusual situation and they were willing to attempt the repair. I’m so grateful for their professionalism and willingness to help me.