Everyone is exceptionally helpful.
Since they did not have the model that I was looking for, I purchased my bike from another Trek store. Even so, they have always treated me as a valued customer.
They are the closest Trek dealership to my location so I am very happy to trade there.
I went to the store for a new bike, had several questions and concerns. The representative was very knowledgeable and courteous. Offered me a nice range of products and we managed to find the perfect bike for my needs. Will definitely recommend and share my experience with others
Joe was very knowledgable and friendly and made suggestions that applied to me. Shop was clean and a steady flow of people indicating good location and consumer traffic.
Impressed with service manager Paul's strong customer service focus and excellent wrenching skills. He went above & beyond immediate needs to insure my bicycle was absolutely safe and in top-notch condition. Turnaround was swift. Estimates were accurate. Very satisified.
The staff here is so thoughtful and fast. I came in to change the tires on my BOB Stroller. The quality of tires are better than the ones that came with the stroller.
Customer service. Very chill and knowledgeable staff. I pretty much know what I wanted and got the answers to the questions I had to decide. We just needed to find the right size for my wife. Took their time and really explained riding position to her and seat height and got her all set up. Not pushy at all like some Trek stores I’ve been to in the past! Got our bikes ordered and they came in earlier than expected! Great pick up and throughly explained everything.