I have liked the helmet lights I purchased about a year ago, but the rear one on/off switch somehow became dislodged. Your staff checked the warrenty and got a replacement at no change. Excellent service.
I have been enjoying the help of the maintainance staff for many years, too. Great repairs when needed and regular, yearly tuneups :)
Well I judge a bike shop by how good a job the managers do, and in this case Nick the store manager and Shane the general manager are absolutely first rate in every way! Regardless of whether I'm looking for service accessories for a new bike I've always found their advice to be expert and their prices to be reasonable. Multiple times, both Nick and Shane have bent over backwards to assure my satisfaction.. and shoutouts to Blair and Steve who have more experience in their fingernails doing bike service then most mechanics will ever have in their heads.. Lol.
Great bike shop and great quality of retailer experience, can't recommend the old good deals which is now a Trek corporate store, but it hasn't lost its Southern New Hampshire Regional focus and feel. I'm 65 years old and I've been doing Advanced cycling and racing since I've been 15 so I'm quite familiar with all the major bike shops and color me impressed with Nick's and Shane's team at Trek Nashua!!
- Jonathan Robbins
Waltham, Massachusetts
Always a great experience! Great service. Have been bringing my bike for routine service/repairs for three years after being recommended... Incredibly personable and professional staff.