Daniel was very helpful. The service team added a stem extension to my bike; thought it was going to take most of the day, they were done in about an hour.
Great service, my bike š² BMX is over 20 years old, and they brought it back to life so that my now 11-year-old daughter loves it! So thank you šš¾, pricey but well worth it, my old bike has a 2nd life. Thank you š!!!!
I ordered a bike on-line. It was delivered and put together at the Trek Bike shop in Newark, DE. The bike pick-up was smooth and uneventful.. I love my new bike!
I just brought my Trek bike in for its first service at the Newark location, and I couldnāt be happier with the experience. Even though I originally purchased my bike at a different Trek store (which was also great), this was my first time at the Newark shopāand I honestly like it even better!
The team here is awesomeāsuper helpful, knowledgeable, and friendly. They didnāt try to upsell me on anything I didnāt need, which I really appreciated. It felt like they genuinely cared about getting my bike in top shape rather than just making a sale. Iāll definitely be coming back to this location for all my future service needs. Highly recommend!
Kellie Smith
The service is always very efficient, friendly, and thorough. I interact mostly with John, both Dans, occasionally Ben, and they always make me feel at home and better off than when I walked in. Thanks Trek, Newark!