Friendly salesperson that was interested in finding the right bike for me. Lots of questions about my biking experience, where I like to ride, and my expectations for my new bike. The bike I purchased fits me well and after riding it a few times I can say it is the right bike for me.
Great customer service. Went in with a bunch of questions and left with a new bike and everything I needed. Highly recommend the Trek store in Newington, CT.
Your sales and service staff are excellent. Purchased a bike at this location for my grandson a few years ago, but he recently hit a few curbs and messed up the back rim. Completely expected that I’d need to purchase a new one, but your techs were able to repair it instead, at a reasonable price. Awesome customer service!
Thanks,
Gary Nelson
I had a great experience there. It’s my second time buying a Trek bike at the store, and both of them were excellent experiences. The gentleman who helped me, David, was excellent in every category – knowledgeable, personable, very helpful, answered all the questions and then some, and spoke my language ☺️ I’ll definitely be going back for tuneups and accessories. Recommend 10 out of 10.
Hands down the some of the best hospitality I’ve ever had at a store! David took really good care of me on my first road bike purchase. I’m extremely grateful for everything he did take make me happy with my bike.