I brought in a bike that needed some work. What needed to be done was thoroughly explained wirh possible issues that mught need addressing. An accurate estimate given. The work was done in a timely manner and completed on the promised date.
Bought some tires, could not stretch onto the rims myself, so brought back to store and was able to get the tires on the rims right away - no wait. That is a great customer experience!
The store is well organized and comfortable. A wide range of products are on display. The staff is helpful without hovering. Was especially pleased to see the variety of bags and items for bike packing since many stores don’t have these items.
Ordering a new bike was easy. The guys assembled the bike according to the fit we gave them. They went over important information about the bike with us and were very helpful!