Kelsey at Vista, north county store was amazing!! The product is important and I love my new bike. But its the service that will bring me back, and recommend. Thanks Kelsey!!
I’ve had my Domane+ serviced there. Technicians are professional, friendly and efficient. They all are engaging and listen to the issues and do their best to resolve them. I will definitely continue to go there for service and products.
Went in with a stupid blown tube and as always, they treated me so well -- like I was picking up the highest-end Trek they sell. Just great and friendly techs and manager who are patient -- and competent.
Service was great. I got acknowledge shortly after entering. I got helped shortly thereafter. I had my problem assessed, and I was quoted for the repair. I needed to leave my bicycle, and the repair was repaired sooner than expected. Very proficient and professional staff.
Amazing personal attention and care to my needs - above and beyond in my book to take care of a simple flat tire! Got expert recs on best tires for my bike, and learned about a recycling program for inner tubes and tires the shop offers (a collaboration with a local sailor who repurposed them for sails!) Felt valued as a human being as opposed to just a customer with a wallet in a line of other customers.
I liked the staff members who were very helpful and nice. I like how they kept me informed regarding the repairs and maintenance of my bicycle. I also liked how easy it was to drop off and pick up my bicycle. I also liked the series of maps on the wall with cool local rides - because I recently moved here.
We had a great experience at Trek San Marcos. Josiah took care of my bike that had an issue from a previous bike shop. The staff and team are attentive, care about your experience and desire to do a great job.