Staff is very friendly, brought my rim in to be trued, was told it could be a few days for the mechanics to get around to it with there schedule, which was no problem at all as it was a last minute thing for me.
They messaged me the next day saying my rim was done and ready for pick up.
The thing that drew my attention was the amount of different options to chose from. The variety of things in all spectrums of the bike really helped me decide what I needed
Ricardo was very helpful when I returned the original bike I purchased due to loose hand grips. I had been assured that the handgrips would not be loose, but they were loose when the original bike was delivered.
I just purchased a Trek Rail ebike from Trek in San Marcos, the 2rd bike I've purchased from Trek. Kelley assisted me in determining which model of E-mountain bikes fit my needs best and was able to get the right size for me from another location, all at a phenomenal sales price. I've had maintenance and repairs on my road bikes at Trek for the last 11 years with good results every time.
A technician was available to take care of my problem while I waited, the service was professional, I was treated respectfully and charged a fair price for the services provided.
The whole Trek staff is always friendly and welcoming. My technician, Josiah was super fantastic, he took the time to evaluate my issue and was able to rectify it within a couple of days. Customer service is top notch which is one of the main reasons I shop Trek.
Kelsey at Vista, north county store was amazing!! The product is important and I love my new bike. But its the service that will bring me back, and recommend. Thanks Kelsey!!