Amazing personal attention and care to my needs - above and beyond in my book to take care of a simple flat tire! Got expert recs on best tires for my bike, and learned about a recycling program for inner tubes and tires the shop offers (a collaboration with a local sailor who repurposed them for sails!) Felt valued as a human being as opposed to just a customer with a wallet in a line of other customers.
I liked the staff members who were very helpful and nice. I like how they kept me informed regarding the repairs and maintenance of my bicycle. I also liked how easy it was to drop off and pick up my bicycle. I also liked the series of maps on the wall with cool local rides - because I recently moved here.
We had a great experience at Trek San Marcos. Josiah took care of my bike that had an issue from a previous bike shop. The staff and team are attentive, care about your experience and desire to do a great job.
5-Star Review for Adam at TREK Bike Store
I had an outstanding experience thanks to Adam at the TREK Bike store. From start to finish, he provided top-notch service and truly went above and beyond in working on my bicycle. His attention to detail, knowledge, and care were immediately clear — my bike has never ridden smoother.
Adam took the time to explain everything he did, answered all my questions patiently, and made sure I was completely satisfied before leaving the store. It's rare to find someone so genuinely passionate and professional.
If you're looking for someone you can trust with your bike, I highly recommend asking for Adam. His work speaks for itself!
Trek has an amazing team that helped me with questions and parts regarding my custom cruiser. Got me everything I needed and repaired 2 of my custom wheels. Even though I did not own a trek bicycle I 100% recommend to any bike rider for whatever they might need.
I have dealt exclusively with the store for around 12 years. I continue to value your service and was served by Josiah Stringer for the first time. He didn't disappoint and fits in with all the technicians I have dealt with.
Rich [LAST NAME REMOVED]