I had an issue with my front wheel yesterday and brought my bike in. The team had it fixed within 2 hours, which allowed me to still go out for my ride, that alone was impressive.
What really stood out was the service. I was never left waiting or wondering, there was always someone checking in to make sure I was being helped. Communication was clear, expectations were well set, and they delivered exactly as promised.
I like the discount on the fuel options as a runner frequenting a bike shop. I hadn't realized the discount would make it a better place to shop than REI than when I compared prices later on at home. I will always come here to stock up for my races as long as they have the deals active!
Friendly service explained what is needed. Gave me an itemized bill before work order was generated so I knew what I was getting before I paid. Work was delivered as promised.