All of the associates were super friendly and helpful. They were also very encouraging with helping me reach my biking goals. I felt heard and understood, and there wasn't a lot of pressure with upsales. I felt comfortable discussing my goals and biking concerns.
I thoroughly enjoy the engaging atmosphere at every store visit. Everyone is incredibly thoughtful and helpful. I appreciate the knowledge they share and their approach of suggesting options rather than aggressively pushing sales or accessories.
Excellent bike options. Bob, at the Raleigh, NC shop, was super knowledgeable and helpful! He guided me to the right bike for my needs and spent the time to ensure I got the right size and set it up.
My wife loves her Trek E-bike. We have also found that everyone at the store in North Raleigh (off of Durant Rd) to be very friendly, helpful and a pleasure to deal with....This is not only the couple of sales guys, but also the people in the service area. They make you feel important and seem to want to make you happy.....this is what customer service is all about....they are a great staff.....