The entire team at the Trek store was very nice and welcoming and knowledgeable about the bikes. As a first time bike purchaser, I appreciate their honesty and attention to detail in helping me find something in my price range!
The staff was very knowledgeable and helpful. I brought in a Bosch 36v 400 wH battery for assistance. The battery was from a Terra Trike Ramble. It was not a battery that they sold with the Trek eBikes, but they took the battery and tried to do the analysis.
Within a couple of days, they had not only run the diagnostics on the battery, but they had also restored the full functionality to the BMS.
Welcoming environment. Quick bicycle repair service and reasonably priced. Also, the staff were very pleasant to speak with and they addressed all of my concerns with my bike.