Nolan was exceptionally helpful in helping my grandson get sized and fitted for a bicycle. The knowledge and interaction with my grandson were great. My grandson was able to test ride a couple of bikes and Nolan answered all my questions and was not pushing for a sale. I did not purchase a bike initially but returned later to purchase the bike my grandson liked as a gift for him. I did some research and comparisons on kids bikes and found that the shifting components that TREX bikes have are safer and best for new learners. the breaking was smooth, and the bike weight was light. The trade in policy sealed the deal for me as my grandson is 8 and will most likely grow out of this bike in the next 3 years. I highly recommend TREX bikes!!
Great customer service and friendly staff! Great follow-up on when the bike was ready and my request for additional accessories. A big thank you to Bob, at the Raven Ridge/Durant location in Raleigh, NC. He was extremely helpful and accommodating. Thanks, Bob!
Great selection of bikes, employees very knowledgeable and friendly, they work hard to make sure the bike you choose is right for your riding needs. I will drive the 50 miles to use Trek for all my biking needs.
Christopher was super helpful, patient, explained things really well and personable. I quite appreciate coming to your store as I know every person is top quality and I get top quality care and attention. Thanks for everything you all do. You have my loyalty for as long as you stay in business which I hope is for years to come!
Regards,
Cindy W