I took by bike to this shop because when I lived in Melbourne, I took my bike to Trek Springvale, before it shut down. The 2 gents that worked on my bike were brilliant. Dylan, who did most of the work was exceptional. My bike runs like new.
What I liked most was that all the possible charges were explained to my up front. There were no attempts to get me to approve work or to get replacement parts that was not needed.
It was refreshing.
NBD! Picked up my new bike yesterday and had my 1-year-old in tow. The staff member who helped me went above and beyond—he brought out a colouring book and pens to keep my little one entertained and even helped me load the bike into the car. Superb service from start to finish. Highly recommend!