The team is always very helpful and knowledgeable. I usually work with Ryan, but Brian was also helpful this weekend. They are also nonjudgmental in handling my questions that are probably basic to them. Great service and people!
Products are good but the service at the Trek shop in Oakland has been awesome and is why I keep going back. Knowledgeable, friendly and easy to talk to — none of the stereotypical bike shop attitude.
Staff was friendly, helpful and prompt. They fully explained the issues with my repair and provided options for an affordable repair. I would recommend the repair shop to others.
I greatly appreciate the entire staff in the service department. I’m not good at remembering names and even worse at repairing my bike, but each time I’ve been in the store, I feel I’m receiving honest work. I’m never over sold, there are times my grandiose self might choose a more expensive option but always given the more reasonable options. I really, really enjoy the conversations, cycling advice and suggestions on anything bike related. They are just some good guys to talk with about cycling.
The Trek Oakland store is fantastic; great product selection, pro-level service technicians and extremely knowledgeable and friendly staff! The store manager, Ryan, goes the extra mile to welcome customers to the store and the ensure all needs are met!
Speedy service! I brought my bike in on a Saturday morning for a tune up with full expectations that I’d be without my bike for a few days. Trek Bicycle Oakland replaced all the needed parts, tuned it up, and had it ready for me before the end of the day!