The personable, courteous and professional attitude of the staff. They go out of their way to be customer-focused, not merely addressing the reason for the visit, but going beyond that to also provide important advice to promote the safety and ride enhancement.
The staff at Trek Bicycle Oakland is always excellent, providing efficient and thorough repairs and tune-ups for my bicycle. When I recently brought in my e-bike with a flat tire, Luka (sp?) carefully reviewed both tires, determining that I was in need of a new tire, not just inner tube. Their work was completed within the hour, with both present staff (including the manager) both being friendly and helpful.
The manager was super nice and patient! We had
several issues emanating from the fact that my husband has Alzheimer’s and issues must be kept simple. The manager helped us make a good decision!
Trek Bicycle Shop replaced the headset on my 1980’s vintage Marinoni road bike. Work was done expertly and very quickly. The price was very reasonable. AAA+ rating all around.
W. Desormeau