Solid company, with solid products that are backed up with a brick and mortar store I can go to and get what I need, when I need it! Most recently, I needed a couple bottle cages. Called and spoke with Luca at your Oakland store. He hooked me up with 4, which were all on a close out sale; saved a ton of $$. Thanks Oakland team!
You stand by your products and provide excellent service and consumer-friendly advice. The only problem is the waiting time to get service. Is it possible to rent more storage space and hire more mechanics?
This is the first bike I’ve bought for myself in my adult life. I had no idea about bikes, Ryan and Luca answered all the questions I had so I wouldn’t leave with any regrets. They fit me in to the right bike and educated me along the way. Great customer service and I highly recommend you see them. I’ll definitely be coming back!
Service was excellent. Brought in a broken wheel from a bike, not purchased at the store. Staff took the time to help us out, did a great job with quick turnaround. My plan is to save enough money to buy an e-bike and keep using this team and store.
I've had my Trek Rail for a couple of years now, and the after-the-sale service has always been fast friendly and reasonable. Just exchanged a tire - no receipt needed because of course, they remember the day I bought it. Probably three months ago. Love this place.