The mechanic (Sheldon, IIRC) was very nice and quick to analyze and explain his assessments. He replaced my creaking bottom bracket then and there, and also addressed my squeaky brakes by wiping the rotors and replacing pads. I do still have slight pedal creak, so will stop by again, but the overall feel is much better.
First, the store was very well organized and well stocked. The staff were friendly and knowledgeable. They answered all of my questions and provided the pros and cons on the bikes I was interested in. Ultimately leading me to choose the right bike for my riding goals.
The techs at the Okemos location were very knowledgeable, and it was very clear that they have a passion for their work. Every question that I had they did their best to answer, and they were very knowledgeable to direct me to whatever answer I needed during the purchasing process!
The Okemos Trek store staff members were exceptionally helpful from the first visit to order and delivery. They patiently answered my never-ending questions, explained everything in detail, and made helpful recommendations. I’m happy with my new bike so far and plan to visit this store for all my future bike/cycling-related needs.
Dave is always willing to share his cycling knowledge and also to recommend products that may be useful to me. When it comes to service, my bike is always ready sooner than when the staff promises and repairs/maintenance are always done right the first time. My expectations are high, and the Okemos Trek team consistently exceeds them!