Very well-built bikes and accessories for beginners and seasoned riders alike and the sales staff is friendly, knowledgeable, and helpful without being pushy. I told the associate that I had some trail riding experience and was looking for a good entry level mountain bike that had room for me to grow into and that's exactly what he directed me to. I like that Trek builds bikes with quality components that don't break the bank and price beginners out of the hobby.
Great bike shop! Everyone is always helpful, informative and interested in customers having a great experience. No sales pressure, just honest advice and information. Highly recommend!
can’t say enough good things about this bike shop. They’re always willing to help on a moment’s notice, even when they’re clearly extremely busy. They’ve saved me from my own bike-maintenance mistakes more than once, and every time I come in, they’re friendly, patient, and accommodating.
Ability to order items and pick them up at the store within a couple of days for free! Great bunch of guys at the Okemos store! They were very nice and took time to help me even though they were clearly busy working on bikes. Really appreciated that!
Great bike store. The staff is always friendly and knowledgeable and always answer your questions! Made sure we got the bikes we wanted and the right sizes.
I took my bike in for service on the gears. It was a small job. They took it right away and fixed a frayed cable. I also had a new seat put on. If I don’t like it I can return the seat in 30 days. I was then out the door with my bike. Much appreciated .
Very knowledgeable and helpful. They forgot to apply a promo code to my order and ran out to the parking lot to bring me back inside in order to apply the discount.
I like the products and the staff is friendly and knowledgeable...not pushy salespeople. Their goal seems to be making sure you're comfortable with your purchase
David did a great job of helping me package our Trek bike to ship across country to my son. He was very responsive and quick to make it happen. Much appreciated, enjoy working with this local bike shop with roots in the community.
Dave was incredibly patient and explained the difference between various gravel bike options. He encouraged a test ride on several options to ensure I got exactly what I wanted.
I realize these guys are in tbe business of selling bikes, but Trek Okemos is also in the business of ensuring you get the right bike for you.
I haven't been on a road bike in decades, but I knew when I left the store with mine in my car that I had made the best choice for me. You can't put a pricetag on that.