Dave was incredibly patient and explained the difference between various gravel bike options. He encouraged a test ride on several options to ensure I got exactly what I wanted.
I realize these guys are in tbe business of selling bikes, but Trek Okemos is also in the business of ensuring you get the right bike for you.
I haven't been on a road bike in decades, but I knew when I left the store with mine in my car that I had made the best choice for me. You can't put a pricetag on that.
They took great care of my old girl in the service department. I was afraid it was too weathered and beat up to be saved, but I got her back better than ever. Thanks!
I had an exceptional service at Trek in Okemos. They got me set up with a new bike, made sure they answered all of my questions and left me feeling confident and excited to ride my new bike. Would highly recommend them to anyone who’s looking to get set up with a new bicycle.
Great experience with services provided. Bike maintenance for two Electra Townies. Service rep helped find fenders for one of the bikes. Completed ahead of time. Great communication. Always helpful when in store. Helped us look at e-bikes for possible future purchase.
Friendly and helpful staff is a good start but the best part is the quality of the work. My bike comes back better and more ready to ride each time. Love those guys!
I stopped in to learn how to change the battery in my odometer sensor, and you went ahead and did the work for me, charging me only for batteries. Thank you!
Always love coming in. The staff goes above and beyond to help. I choose to pay more for my children’s bikes because I know Trek comes with fantastic service.
The employees at thos location are great to work with. They took the time to help me make decisions on equipment options to enhance the safety of my road biking experience.
Good quality for reasonable prices. I followed Alex over from the Grand Ledge shop after it closed. He is an awesome mechanic, helped me on many occasions there.