everybody I've met in Trek stores (West and East Olympia) have been friendly, cheerful, and helpful. I'm a casual bicyclist and am put off by snobby bicycle experts. I haven't met anyone like that at the Trek stores - everyone seems happy to meet me where I am.
Trek Bicycle Olympia West is the best bike shop around. Everyone there is so kind, knowledgeable, and hardworking. The prices are extremely reasonable and multiple times the bike mechanics have helped me fix something for free and tell me that I didn't need a full tune. I trust these guys with everything bike related and I won't ever be going anywhere else.
Knowledgeable and friendly service with a personal touch. Wide range of good products. Expedient bike service when required. Like any trek shop, it’s way too immaculate, but this shop seemed to take the sting out of typical sterile environment that makes a visitor not want to touch anything. I was provided with all the incentive and help I needed to make my purchase.
Amazing service helping us with our e-bikes. They let us come in immediately and figure out the problem. Was that the rotors for bed 20 minutes in and out … super appreciate your help.