After my go to bike shop closed in downtown Olympia, I was pretty nervous about finding the right shop to handle my biking needs. I chose Trek Bicycle Olympia West twice now in the past 6-months and I am 100 percent satisfied and happy with them and their service. I have brought two bikes in for repair and tune-ups and I was overwhelmingly impressed with the professional staff and quality of service. I also found their prices reasonable. This is my now my go to bike shop! I'm looking forward to buying an ebike from them in the near future.
The bikes are very quality. The value is incredible! The people are just as incredible. Quick personalized service. Very understanding of my situation. Very quick to offer solutions on the spot. Very knowledgeable about best options for my circumstance.
When I came into the store I was met by people who loved to bike, I can tell been in the biking community for many decades and at many different levels. I enjoy happy people who want to know what interest you and what your next adventure will be all about. They were helpful and not a hindrance.
Great customer service. I went in to get a derailleur problem fixed, technician was able to diagnose the problem fast and efficiently, told me my options and installed a new one within a hour. I would highly recommend their service department.