The entire staff was VERY was crazy busy. Yet, each was smiling and answering question in a friendly and helpful manner.
The bike parts I needs were in stock and mounted in short order.
Customer service was outstanding. It was very helpful to have a way to have three bikes picked up from my house and then delivered when completed. Also, having options on service levels on bikes was helpful for my budget. Finally, my contact went above and beyond to resource a youth bike when mine was beyond repair, and found a place to donate those parts.
Staff were thoughtful and specific about recommendations, inviting me to take the bike out for as many test runs and adjustments as I would like to make sure that I was satisfied before leaving the shop. They were not pushy and wanted me to be very happy with my choices and only to get the bike if I was sure after checking with my family. I am excited to come back for the 30 day checkup!
Customer Service is outstanding. You take the time to talk to me, for as long as I need, about anything I want to talk about in the world of bicycles. That seems to me an increasingly rare quality in businesses today. The quality of Trek products is superb, and you sell accessories at reasonable prices. Winning combination overall. Much appreciated!!
Chris at Midtown Trek was amazing to work with. He helped me find the right shoe size, the right cleats and even helped me practice clicking in and out of the pedals. The guys there are awesome! A true help for a rookie biker.
Our salesperson was awesome. She is an avid cyclist and provided me with great information. She was not pushy and listened to my wants guiding me to a a bike that will fit my needs while not trying to push me to anything more expensive.