George gave excellent customer service. He showed me the differences between the different bikes I was looking at and didn’t pressure me to purchase one ( even though I did). In addition, he showed me the various accessories to enhance my riding experience. Both George and Manager Chris reviewed the service plan and gave me the information on the various parts of the bike. I highly recommend anyone interested in purchasing a bike to see them.
I was absolutely amazed at the level of service I received when I came in to fix a flat on an inexpensive bicycle. They treated me like I was the best customer they ever had and my bike like it was the best bite ever made. I can’t tell you how special I felt. They had other customers come in while I was there and treated them the same way while never paying less attention to me. These are customer service skills that are sadly disappearing from society. I guess no one told them. I’ll never go anywhere else for my cycling needs. Thank you!!!
Chris was great assisting me with a bicycle that was in the trunk of my car with a flat tire. He repaired the flat and checked all the other adjustments on the bicycle making sure it is safe for my granddaughter to ride.
Trek DS 2+. They made buying these online very easy and had the bikes ready to pick. We showed up 4 hours after confirming our purchase and the bikes were ready to go with all the safety checks done. They also made sure to let us know we can use our local Trek store for service and support.
We had a wonderful experience.
They were very helpful and were great in assisting with my bike. I got there just before closing and they didn’t rush me at all. I am sad they are closing.
I recently purchased a bike lock from your store. While making the purchase, the bike mechanic pumped up my tires and checked the rims free of charge. I appreciated his professionalism and thoughtfulness.
We have been very pleased with the service and attention that we receive. We feel very confident that they know about the working components of our bikes.
I’m very satisfied with my Trek purchase! It is the perfect upgrade that I was looking for. The service is outstanding!! They went above and beyond to equip and custom fit my new bike to my needs. Very smooth and efficient service team even when they were swamped with customers! So grateful to their expertise in a professional bike shop.
Thanks so much!!
Diane