The customer service was outstanding. He fixed some things instantly on the spot which saved my race that weekend. The rest of the team was super friendly as well.
Convenient location, pleasant and capable staff. Brandon is an excellent service tech. Only issue I experienced was a delay in sourcing parts from the Trek supply chain, obviously something out of the control of the local store.
The guarantee. The quality of the bikes & some of the fantastic colors. The variety and range of costs. The wide range of options (recreational, commuter, city, etc).
Most of all some of the very best local mechanics and management service our Treks and we appreciate that.
Pick up time for an online order is always quick and their service is done by very friendly people who aren't afraid to take a little extra time to help me understand what needs to be done and why.