Tyler and Jake are great. I bought a bike from them to start back competing in Ironman and specially Jacksonville where my daughter is doing her first. I took the bike in for prerace tuneup and Jake found a fatal crack in carbon wheel which could have lead to crash and injury if left unattended. They took responsibility for working with Trek and securing a new wheel and even a back up plan in case the new wheel did not arrive in time. The empathy they expressed as I was stressed out about the potential for disruption to my race was great. Also, the gentlemen I spoke with at Trek ( Allendara- spelling is wrong), was amazing as well as he took responsibility over complicated logistics on their end and solved that problem. Overall, great experience and support, bike is ready, we will see if I am?
Trek Ormond Beach always goes above and beyond to assist us with our cycling needs. Tyler is extremely knowledgeable & helpful and very pleasant to work with.
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No matter what time of day you get there, even if they are busy, the employees are always happy with greeting you. They usually get your work done quick. It is just a pleasure to go there. It is like the difference between Publix and WalMart, if you know what I mean.