Steven the owner is the absolute best. Knowledgeable. Friendly. Goes above and beyond. I’ve spent a lot of time in the shop and the way he interacts with people is truly special. He loves the community and just helping people. I’ll continue to go to any Trek that Steven is associated with.
I love the quality of the bikes. The customer service is exceptional. Steven went above and beyond. Will definitely come back for all of our bike needs.
Good service installing my handle bar extender on my bike. Also in removing a burr on my rear wheel which was causing flats on my bike. Much appreciated.
High quality products but definitively the service makes a huge difference, always helpful and friendly, really willing to support their customers... Kudos to Steven from Oviedo.
Steve was very helpful in getting me into the right bike. We went over all are options with his knowledge I was able to make the right purchase and I love it.
Had a great experience at the Trek store! Walked in on a Saturday with a bike issue, and they fixed it quickly, allowing me to stick to my plans. The service was efficient and friendly, and I also picked up a couple of items at very reasonable prices. Highly recommend!
I visited several bike shops test riding bikes as I had narrowed down my hunt to 3 bikes from different makers. I bought from Trek based solely on the customer service experience. Truly incredible. Steven Gonzalez from Trek Oviedo spent hours educating me on what I was investing in, letting me try different bikes of different sizes, and answered all my questions with zero rush. The whole experience was so pleasant. I will refer everyone I know to this location because of my experience with them. Thank you, Steven. I hope you are recognized for your excellence.