Trek Bicycle Palm Desert
1081 Reviews
Recent Reviews:
July 14, 2025
Mollie Doyle
July 14, 2025
Michael Montgomery
July 10, 2025
40049 Corte Jackson
July 4, 2025
Michael Hastings
July 4, 2025
Eric Morrissey
June 30, 2025
Mike Lopata
As far as the two Verve 2's we purchased, we love the bikes. Functionality and rideability are everything we hoped for and we look forward to many years worth of rides.
While the bikes are great and I'm sure many others feel the same, what has set this endeavor apart from many other purchases has been the customer service and ongoing support and interaction with your Palm Desert, California manager - Dennis Colar. Having spoken with Dennis several times over the last six months, I've learned a little about him and his career path and his previous customer relationship and support work has him perfectly positioned as the GM of the Palm Desert store.
Our in-store experience with Dennis learning about the Trek bikes and followed by our analysis and purchase was quick, painless, and exceptional process. Like many other significant purchases, especially with things as sophisticated as the Verve 2, there was a hiccup or two along the way and the ability to contact Dennis and have it resolved quickly and easily was huge. The access to Dennis, his response time, and the results have all been superior and refreshing.
After setting the appointments to have our free, post-sale tune-ups completed, I punctured a tire and not only did Dennis take the time to explain how and why it happened, but he provided a solution that should prevent it from happening again. He picked up our bikes on schedule and delivered them back to us ahead of schedule . . . all repair and upgrade work completed at what I felt was very fair pricing.
When Dennis dropped off our bikes, I told him I'd be at the TDF in Paris in late July and that if he had a Trek Palm Desert t-shirt or jersey, I'd be happy to wear it and get him a picture from the TDF that he could use in an upcoming newsletter or something. He came through and I'll send him a few pics from the race.
Congratulations to Trek on a great product and having Dennis as a great brand representative.
June 27, 2025
D.H.
The employees are friendly and knowledgeable. They were very helpful picking out the correct bike for my son and when one of the parts broke they handled the warranty with no problems. Also, I took a friend in to possibly buy a bike, and they were very helpful even though we didn't end up purchasing it.
June 23, 2025
Mike Ross
I was having shifting issues which I couldn't correct on my own and also wanted to check on reparing an older road bike. I left the bikes overnight and they were ready early the next morning. The shifting issues were fixed and they checked out what it would cost to being the old bike. The cost was excellent for the shifting issues and they gave a breakdown of rebuilding the old bike. They did a great job of spending time with me to answer my questions.
The staff is very friendly and the shop is modern and well stocked. I use this shop for all my bike needs, even though it's a further drive.
June 23, 2025
M.G.
June 19, 2025
Chad Austin