Trek Bicycle Parmer Googlemaps

   2617 Reviews
9900 W Parmer Lane
Austin, TX 78717
5126376890
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Recent Reviews:


Very thorough review of the bike when I brought it in. They even identified a potential safety issue on my carbon wheel that another bike shop totally missed when it was rebuilt. They might have prevented a very bad crash so thank you for giving it a thorough review even though I only brought the bike in for a derailleur issue.
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Very relaxed, yet attentive professional atmosphere. I knew what in wanted and my Trax agent showed me exactly what I asked for. He prepped the bike for me, and a little to my surprise, invited me to ride it around in the shopping center parking lot. I was hooked immediately. I’m in my 8th decade of life and really hadn’t been on a bike in 15 years. But, looking at the price, the quality, the service, I knew I had found what I was looking for; what I had missed for so long.
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Helpful, honest - they’ll discourage work I suggest, down sell items that cost more and are less reliable because I don’t need that level of performance. They explain their thinking and let me decide what I want. They’ll toss in the extra at no charge on occasion. I feel like they want my business long term, keep things smooth for me today. I feel respected and valued. These guys are awesome.
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I love ur STAFF , had my bike serviced and each and every person in thr store was helpful and genuine! Wow!
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High quality of products and great customer service!
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I just love that everytime I have visited this store the staff has been extremely professional and welcoming
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This is my first TREK product I've purchased for myself. I know the name and that is why I decided to purchase my bike from them
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Good service and helpful staff.
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The experise and the friendly team. Angel was fantastic. I trusted his recommendations and the outcomes were excellent.
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Gamble, Angel and the rest of the crew are great to work with!
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I was in the store for service. They did a fabulous job were very attentive and professional.
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Friendly and welcoming. Shared some good advice and recommended trails to ride.
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Everyone is always helpful and the service is great.
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Staff was amazing. They obviously enjoy their job and it shows..
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Helpful, friendly
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Had a fantastic experience at the Trek Bicycle store on Lamar in Austin, TX. My step-son had an issue with his bike, and the associate who helped us was incredibly professional, knowledgeable, and handled the situation with care. They honored the warranty without any hassle, and made sure everything was taken care of efficiently. It's rare these days to see that level of customer service — truly appreciated. Highly recommend this location!
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Customer service here is top notch, even when you're just browsing and checking things out.
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Products are fabulous but the service is what stands out. Our service rep Gamble was on it from the start and very knowledge and helpful throughout our visit. He was the reason we later returned to the store to make purchases.
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Quality products and service. Thank you.
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Everything. No pressure, knowledgable staff, good quality bikes affordable prices for quality product.
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