Sean at Trek Pasadena delivered one of the best customer experiences I’ve ever had, across any setting. Not just once, but consistently across three separate interactions, both over the phone and in store. Thanks again Sean - you are the man!!
The gentleman who helped me out was very knowledgeable, very helpful,. I purchased a bike for my 2 1/2 year-old daughter. It’s her first bike. My first bike was also a trek. Now I’m trying to get back and buy an electric mountain bike, full suspension, but I have to wait until I can afford it. He was very kind, very empathetic. Very helpful. I’ll be definitely coming back. I prefer track over any other bike company out there.
This store has the kindest service I have ever received. Shoutout to Sean who treated me with the utmost hospitality and respect when I was having a pretty terrible day.
Every time, they always know whats up. Super friendly, knowledgeable and patient when asking for advice or questions on parts or whatever. Always look forward to coming in and seeing the crew.
La bicicletas Madone son las mejores del mundo pues su imagen resalta por encima de cualquier otra marca .
La configuración de cuadro es única la mejor presencia me fascinan .
Los componentes de alta calidad hacen una máquina espectacular
Los empleados de Trek Pasadena son profesionales y ayudan al cliente en todo sentido , asesoría ,amabilidad y agilidad . Son expertos representa la empresa súper bien
Great quality bikes. I have one and excited to introduce my son to his 1st trek. The staff were very knowledgeable and friendly. My overall experience was wonderful!
I like parts that are designed specifically for my Trek and work well.
The computer mount installed easily and will serve the purpose.
The staff were plenty helpful in selecting and quickly sourcing the correct part.
I enjoy dealing with the folks at Pasadena.