Sean and the other staff were attentive, knowledgeable, thorough, and friendly. They made my bike purchase as easy as possible by answering all of my questions and offering advice. My experience at Trek made me want to return for future purchases.
Remi, Sean, Chris, Griffin....all exceptionally helpful. Remi, especially. That guy is my "regular" go-to-guy and he is always helpful and good at what he does. Give that dude a raise. Sean is a great manager and always friendly and helpful. The "vibe" in this store is great.
Humberto took the time to ensure I had all the help I needed and was very patient while assisting me with a test ride. I ended up leaving with a new bike!
The sales associates at trek in Pasadena were amazingly helpful. They went above and beyond to help me locate the bicycle I needed to replace the one I recently purchased that was lost in the Eaton Canyon fires. They even offered a discount because of the loss.
Everyone I have interacted with has been friendly, knowledgeable and helpful. I had a bike shipped from an event from the east coast and forgot to give a heads up. They were able to re-assemble and get my bike ready quickly for pick-up. I also appreciate the messaging of inclusion at their store . . . it really helps during these trying times for marginalized communities.
The product was exactly what we were looking for, and it fit our needs perfectly. The staff were very friendly and accommodating, making the experience smooth and positive.