Trek Bicycle Pasadena Googlemaps

   2495 Reviews
323 S Arroyo Parkway
Pasadena, CA 91105
626-377-4114
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Recent Reviews:


Your staff are very friendly and helpful
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High quality product for a good price. Friendly staff that are knowledgeable and helpful to find the right bike to fit my personal needs.
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Humberto provided the best customer service to me and my partner. He was knowledgeable and friendly. We're glad we made the trip from Orange County to the TREK store in Pasadena. The drive was worth it. Thank you so much.
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The store staff go above and beyond to make sure that customers are taken care of.
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The whole staff is really cool and Remy, Sean, and Chris really go the extra mile to make sure that you’re bike is set up or fixed properly. Also, they don’t try to sell you stuff that you don’t need. Their honesty is a great part of why you should do business there and come back!
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I think the products are very high-quality, state of the art and innovative.
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The inside service was excellent. I was greeted the second time and remembered when I came to pick up my bike. The first day, it took a couple mins to get service, but once the service technician came-he was thorough and kind. We got waters while we waited as well. The turn around time was great. I was to comment on the location as it is a concern. My first comment is I have been to Trek bike locations all over the country and so have seen several locations. In this particular location: on the first day, someone was driving through the parking lot quickly and was not looking out and we had our young daugter with us. The second day, we kept our daughter in the car and I only came in. When we were leaving, while backing up cautiously, a vehicle drove quickly towards our backend with the bike and then tried to swerve around us. I have found in my experience in the parking lot that I have had a negative experience almost everytime I have been there. My experience inside with the associates has improved and was excellent on this two day time. However, the experience in the parking lot has been less than ideal.
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Friendly and helpful employees
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Friendly, knowledgeable staff, good variety of bikes.
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Our bicycles were personally selected for our size and choice of use on terrain. Personal service from step one to sales. Faye is amazing. She was so helpful. Products are high quality and the newest technology.
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Quality products and knowledgeable services
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I came in for a tire change and it was quick, easy, and pleasant.
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great service
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I think the products and the services and advice they offer first rate. They came highly recommended to me.
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My experience with Trek Bicycle Pasadena has been outstanding, even when faced with a challenge. After purchasing my Domane+ in March, I encountered some persistent noise issues. However, the shop's staff has provided exemplary service to fix the problem. While it's frustrating to deal with a persistent issue and bring the bike in multiple times for repair, their eagerness to help, proactive follow-up, and friendly attitude make the experience much more acceptable. Their dedication, friendliness, and willingness to help truly set them apart. I highly recommend Trek Bicycle Pasadena to new and experienced riders looking for a fantastic bike shop experience.
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Enjoyed the process of finding the right bicycle for my child and learning about other product lines for myself
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Excellent service and very knowledgeable staff. Brought my Specialized bike in for a tune-up and brake check. I have had at least 3 stores work on the brakes (including the place I bought the bike from) and none of them could get the brakes right- the loud screeching noise I brought it in with, always returned after service. The service guys here are top notch- Ray/Chris- finally got the brakes working great and I am now a loyal customer.
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Walked in and was immediately greeted and shown to the products I was interested in. Sales Rep's advice was great. Price was terrific as product was on clearance and fit my needs. I'll definitely be back.
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Staff was really helpful with my bike issue
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My husband and I like going to the Trek store--even though I don't own a Trek bike. We find the staff super friendly, helpful, and open to our questions!
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