Trek Bicycle Pasadena Googlemaps

   2510 Reviews
323 S Arroyo Parkway
Pasadena, CA 91105
626-377-4114
Visit Website

Recent Reviews:


all
Report a concern

I really appreciate how hard the bike shop tried to resolve my issues with my bike. That's greatly appreciated.
Report a concern

I love riding my bike, and I always get the help I'm looking for at Trek Bicycle Pasadena. Sean and the crew makes sure my wheels are ready to roll.
Report a concern

It was perfect 👌
Report a concern

The employees are very friendly and helpful.
Report a concern

Staff is super friendly and helpful. Patient for those with tons of questions and educated on the products they sell so easily provide answers for customer questions.
Report a concern

Great, friendly, knowledgeable service. Thanks!
Report a concern

Ordering what I needed for my daughter over the phone was a breeze. Excellent customer service.
Report a concern

Very professional staff
Report a concern

Great quality and even better customer service!
Report a concern

Friendly and knowledgeable
Report a concern

Friendly and knowledgeable service.
Report a concern

Your staff are very friendly and helpful
Report a concern

High quality product for a good price. Friendly staff that are knowledgeable and helpful to find the right bike to fit my personal needs.
Report a concern

Humberto provided the best customer service to me and my partner. He was knowledgeable and friendly. We're glad we made the trip from Orange County to the TREK store in Pasadena. The drive was worth it. Thank you so much.
Report a concern

The store staff go above and beyond to make sure that customers are taken care of.
Report a concern

The whole staff is really cool and Remy, Sean, and Chris really go the extra mile to make sure that you’re bike is set up or fixed properly. Also, they don’t try to sell you stuff that you don’t need. Their honesty is a great part of why you should do business there and come back!
Report a concern

I think the products are very high-quality, state of the art and innovative.
Report a concern

The inside service was excellent. I was greeted the second time and remembered when I came to pick up my bike. The first day, it took a couple mins to get service, but once the service technician came-he was thorough and kind. We got waters while we waited as well. The turn around time was great. I was to comment on the location as it is a concern. My first comment is I have been to Trek bike locations all over the country and so have seen several locations. In this particular location: on the first day, someone was driving through the parking lot quickly and was not looking out and we had our young daugter with us. The second day, we kept our daughter in the car and I only came in. When we were leaving, while backing up cautiously, a vehicle drove quickly towards our backend with the bike and then tried to swerve around us. I have found in my experience in the parking lot that I have had a negative experience almost everytime I have been there. My experience inside with the associates has improved and was excellent on this two day time. However, the experience in the parking lot has been less than ideal.
Report a concern

Friendly and helpful employees
Report a concern