Great customer service. Very helpful, very professional. Installed my new Kuat bike rack on my vehicle outside and demonstrated operation and functions. Keep up the great work!
I had an issue with my local bike store. I was a week outside of warranty and was not able to find my proof of purchase (and the LBS was not helpful) but trek took care of me. Everyone I spoke to on the phone and the shop was extremely professional and seemed to genuinely want to get me back on my bike asap. They repaired my bike while I was in the shop and one of the reps got my wife fitted for her bike which we bought on the spot!
The staff was so welcoming and fixed my bike in under 10 minutes! I liked that they also showed me what was the problem and how they were going to fix it.
Was there for service. The men who work there are straight to the point in explaining things and fixing the bikes. They give options, quick and so polite.