Julia was awesome! Picked up a bike and I was from out of state. She went above and beyond imo. Very friendly, prompt and most importantly she did what she said she was gonna do and the bike ready for a Wednesday pick up on a holiday week
Took my Giant bike in for break service great service. After I got the bike home I noticed they had cleaned the bike up for me I was very surprised. Thanks guys your awesome
Your employees are honest and passionate about their work. I inquired about new tires for my wife’s e-bike when I brought it in to repair a flat rear wheel. The service manager told me that the existing tires were actually better than the ones I thought would be better for the type of riding surface we generally encounter.
While we waited for the repair to be completed we looked at safety lights and water bottles. Dave was very informative and helpful.
I now have a place I can trust and you have a customer who will refer others to your business.
With gratitude ~
Michael Morris
The team in Pontiac is AMAZING! Every time I go there, they take great care of my family and I. We are very happy with the services they provide! Thank you TREK PONTIAC!
The Pontiac Trek store had the carbon fitness bikes we were looking for. The manager, Louis, was very knowledgeable about our bikes and added components to both bikes(kickstand, mirrors, computer, and bottle holder) at a discount.
The team at Trek Pontiac is always helpful, knowledgeable and professional. They will do their best to accommodate you, even in a pinch. No job is too big or small for them to take on. They continue to service my 20 year old Trek 730 and when I'm ready to purchase a new bike, they are my first and last stop as I'm confident they will steer me to the right bike based on the kind of biking I do and the amount of usage.
Very professional immediate service with a friendly and welcoming atmosphere and conversation while very knowledgeable that is very helpful to the customer. Excellent
"Trek Makes Bikes That Earn Respect — Mile After Mile"
Trek doesn’t just make bicycles — they build machines of reliability, comfort, and confidence.
From the moment I rode my first Trek, I could feel the difference: smooth gearing, durable frames, and a ride that feels like it's been engineered with real-world riders in mind. Whether I’m pushing 10 miles after work or training for a 30-mile comeback ride, my Trek never flinches. It just rolls.
What really sets Trek apart, though, is the customer service and product integrity. Every Trek shop I’ve visited has been knowledgeable, honest, and genuinely invested in getting the right fit — not just making a sale. You can tell the people behind Trek ride, and they care.
In a world of cheap frames and flashy marketing, Trek earns loyalty the old-school way: by delivering every single mile.