Jason in bike servicing has been especially helpful and knowledgeable. In the past I’ve had a few negative experiences with bike mechanics. Not the case here. I’m comfortable asking questions about my bike.
Quick turnaround, transparent pricing and what will be done to my bike, while my problem was not fixed on my first visit, it was made right at the second one.
I was greeted as soon as I entered the shop and the mechanic explained different options to solve the problem with my bike. The work on my bike was done within the same day that I dropped it off.
Quick and attentive service. Dropped into the store to pick up replacement inner tube. Didn't have to leave the front desk as sales associate retrieved inner tube for me. In and out in a few minutes. Nice.
Jason fixed my bike promptly and gave me information I need to keep it going. He is very knowledgeable and great to deal with. All my bike needs will be dealt at trek by Jason going forward.
Thank you Jason for makibg a stressful thing work out. Susan
The staff are caring, incredibly informative, and highly customer focused. The gentleman that fixed my daughter’s bike told us that “they just want to see riders back on the road”, his care and attention showed that he genuinely meant what he said. With the above and beyond customer service we received, we’ll definitely be back!
The products at TREK of course are wonderful. The service is fanastic too. Even if it's a small issue, they take the time to do the repairs. They also have maps of super areas to bike and hike. TREK really supports physical fitness and getting out in the great outdoors.Thanks TREK ♥.