Decent selection of bikes/accessories. Friendly staff. Outlet section is really nice. The child bike trade-in was really helpful for getting my daughter a nice bike without breaking the bank, and it's nice knowing her old bike will get donated to someone who needs it
The service mgr on the phone was clear. I brought bike in with purchase receipt. Shock was sent to fix under warranty (even though it was out (known issue)). Text when it was sent out for repair. Text when ready with costs (costs zero). Pickup was a snap and person helping was great. I never felt rushed, nor pressured, all facts and honesty. Can’t get better than that! Thank you all for your help, time, courtesy, and repair. Best!
I find that the staff are always very helpful and friendly. Especially the service desk.
On a recent visit to have some new tires installed, it ended up they would not fit. I assumed I would just have to return these tires to Trek through the mail, as I bought them online. But I later learned that I could’ve just turned them in right there at the Trek store. It would be nice if staff could let you know those options. I realize they didn’t know I bought the tires online but Perhaps they could’ve assumed I either bought them in the store or bought them online and suggested how I could get a refund.
Tony the service manager is always great. Brought my bike in for a tire swap & was prepared to leave it and come back the next day. Tony offered to have it ready while I waited. Always appreciate how I feel in this store.
Thanks Trek Hollywood!