I and my father (now me on his behalf) go to the Hollywood store.
All the staff are awesome! They are very knowledgeable and very patient when I have questions.
I just can't say enough nice things about the folks who work in the shop. They do great work and are very kind and flexible.
Thank you for helping me keep my commuter bike and my father's bike safe for him to ride too!
For me the focus on products is affordable and practical, i.e., anymore these days I am primarily a commuter.
Please give all your staff raises, additional benefits, and share this note with them!
Theron made buying a new Verve+ Gen 3 for my wife a breeze. His customer service was beyond exceptional. I plan to buy one for myself in the next year and I will be back.
If you are looking specifically for a Trek this is the place to go! If you are simply looking for a certain type of bike, you are a well stocked store that can provide excellent customer service with staff that have a thorough knowledge of product.
the store has a local feel and the staff are very knowledgeable and helpful. bike mechanic services are explained well to me and the pricing is reasonable.
Tony & the crew at TREK Hollywood are the best. Always get the job done quickly and have great advice. Just a tubeless setup for me this time, but I’ll keep coming back anytime I have work to be done because they’ve always treated me with respect and kindness.
The gentleman that assisted me and my girlfriend was quite knowledgeable and also willing to help locate a bicycle part that I could not locate. He found the part at another store and had it shipped in then called to let me know it had arrived. This type of customer service is rare in today’s world. Thank you