Chris made my Trek trip a great experience and I felt no pressure to make a purchase. I was able to try out multiple sizes to find the right fit. The day after purchase, I returned to the store for basic question about wheel removal and Chris again took the time out to show me how to properly do it on my new bike. This will definitely be my new go-to store for all things bike related. The clearance center is also a cyclist's haven.
Always very knowledgeable and able to help and solve biking needs- good maintenance/mechanical work, always courteous and timely, always coming in at estimates or calls if any further service or parts are needed. Most of all the service/work/purchases are backed up/guaranteed.
Your team hit a home run (It’s baseball season). I brought my e-bike in for service (failed to power up though main battery was fully charged). I was told because of volume to expect at least 2 weeks. Within 24 hours I received a text that the likely problem was identified and with my approval the needed part would be ordered. Cost of part was provided.
Bike was repaired and ready for pickup within the two week projected repair time.
I am very pleased with the friendly and competent service. Thank you.
I was very pleased with the customer service I received upon purchasing my first Trek bicycle. The Trek representative who assisted me was knowledgeable and made the effort to ensure that my new purchase was everything I needed it to be. My new bike is wonderful and rides so smoothly. As someone who hasn't purchased a new bike in a long while I am grateful for the warm reception I received as soon as I entered the store, and the amount of time I was given to ensure that I was happy with my new bike.
Always can count on repairs done here correctly. Even go above and beyond to see if covered parts by manufacturer. Very friendly and want to get you back on the road
Decent selection of bikes/accessories. Friendly staff. Outlet section is really nice. The child bike trade-in was really helpful for getting my daughter a nice bike without breaking the bank, and it's nice knowing her old bike will get donated to someone who needs it