I went in with a problem I couldn’t fix and needed it done fast. Not only were they polite, but they got me back in the saddle and helped me find some quality bike parts that I needed.
The service and support I’ve received from the Trek Pottstown store has been second to none. The entire team there have gone above and beyond across multiple sales and support experiences.
I rarely leave public recommendations or complete surveys, but for this team I’m making an exception. They truly understand customer service — especially in today’s market.
I highly recommend Trek Pottstown to anyone looking for outstanding support and a team that genuinely cares about their customers.
Bryan Hebert
Big Family Ventures LLC
Availability, quality, thought out creation. The curation of your products seems to be geared to any style rider. From the casual leisure rider to the serious goal driven. There's a personal feel to the store I go to specifically that makes me feel "taken care of". No matter what my need, there is a personal touch to the shopping experience and suggested next steps or advice for comfort to meet my goals.
I took my wife and son to go get a trek wahoo 24 trail. Whitney and the young man working there were fantastic to deal with. They answered all of our questions and helped us with the bike and with some accessories that we bought. They went over everything for after the sale type stuff. Everything was fantastic. My son loves that bicycle and the color. It’s his second trek as he has a 20” precaliber now. I highly recommend Whitney and there staff. Thank you trek Pottstown