The Warranties Team was helpful, understanding, efficient and professional. Owen and Pedro from the Queen St. West location in Toronto, Canada did a great job to provide optimal service and get me back out on the road with a new Trek bike to replace my old one. Thank you very much to them and for the whole Trek team.
What I really appreciate about your products and services is how easy and smooth the whole experience is. The team is incredibly helpful and responsive. especially Jake, who has been outstanding to deal with. His professionalism, clear communication, and friendly approach made everything so much easier.
At this Queen West location, the staff provide incredible friendly, fast and very knowledgable bike repair/service!!!!
I have been a loyal customer for years!
Cheers,
[FIRST NAME REMOVED]
Pedro was very helpful, and expedited the tune up (I dropped it right before closing and it was done the next day) so I could take the bike out for a long ride I was planning - bike is riding beautifully after the Level 2. Everyone at Trek seems very knowledgeable and friendly! Thanks so much!
Every time, you perform an excellent job. Every suggestion that you make during the repair process of my bike is an honest and accurate one.
TREK Queen East is my go to place to fix any issue with my bike.
⭐⭐⭐⭐⭐
I had an excellent experience with the Trek Queen St W team! Their professionalism, knowledge, and attention to detail truly stood out. The staff were incredibly helpful, customer service is top-notch, and you can tell they genuinely care about providing the best experience. Highly recommend this team for anyone looking for great service and expertise.
– Anita