I would give them an 11 if that were on the scale. Their customer service is off the scale positive. Their attention to the customer, their service and their love of bikes made it an exciting experience to buy from them. I have already recommended them to my family and will to my friends. Matt and his team are great.
They made the process easy. They asked about some basic necessities that we might need such as an adjustment tool and helmet, but they were not pushy. Website was accurate as far as stock. They even explained the kids trade up program and let my child try the bike in store. They came through for us after multiple attempts to get this particular bike fell through.
Incredibly friendly staff, helped me out with a repair immediately with a bike that wasn't sold by them! Very helpful and even tightened my handle bars for free!
- Riley
Great, friendly, explained everything, personable, made the purchase a fun experience. Love my new bike. Exactly what I wanted for my age. Couldn’t be happier.
Brought my bike in for service and some upgrades. I really appreciated how they treated me, the time they took to help me know what I needed, and their work was great.
I really like the different options available to check and test. I also enjoyed the excellent service provided by Aaron and his knowledge on the different products.