Trek Bicycle Raleigh Holly Park Googlemaps

   4621 Reviews
3020 Wake Forest Rd
Raleigh, NC 27609
604-476-2453
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Recent Reviews:


Good bicycles, wide range of styles
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I took my Trek Fuel EXe ebike in to get the motor noise diagnosed as it was abnormal. Trek Holly park had helped me warranty the original motor last year and Joel was super helpful and willing to hear my concerns. Trek was able to send out a warranty motor to resolve the noise my TQ motor was making and Joel kept me informed via text what was going on before diagnosis, during and updates on warranty status and timeframe. This trek is the best in the area. They listen and they trust my troubleshooting. I drive further to this location because their service department is top notch. Thanks Trek at Holly Park and Joel and the mechanics there. Cheers
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Joel provided great recommendations for my needs, and he did what he said he would. When I picked up my parlee, he also helped me with my getting new cleats
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Quality! Well done.
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I like that your repairs are very quick and that they have amazing quality products. 5 stars
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Great selection and options to choose from. The staff is knowledgeable and helpful. I worked with James and he was more than willing to answer my beginner questions. I’m already loving my new bike, and will definitely return when I’m ready to upgrade!
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Matt was very helpful when I visited and e mailed and called. All the sales people were super chill. I added a rack and a storage bag to my bike but didn’t notice the tail light was blocked. I need to go back and add another light. Would have been helpful to have caught it when I picked up the bike. Thank you Trek team
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great customer service
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Huge thanks to the Trek Bike Store at the Holly Park location! I showed up five minutes before closing needing fresh batteries for my E-Tap shifting, and they not only stayed open but took the time to get me taken care of without hesitation. Trek is always reliable and continues to provide the best service for my bike—this is why I keep coming back. Top-notch team and support!
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Everyone is always helpful, and the store has everything needed for your Trek bike.
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Knowledge friendly and professional
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The product are reasonable and straightforward. The selection of bikes that they have is a nice range, from beginner on up to pro level. And if they don't have it in the store, they can order it for you. I love the customer service there. Ever time I visit I feel welcome and someone is available to answer/help me, or kick it with my very inquisitive child while I browse the store. Hands down, just love this place and the atmosphere there.
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Always great service! Prompt, professional and friendly.
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The people that work there are friendly, helpful, and seem to have a genuine passion for what they do. Not only that but they care about ensuring everyone that comes through the door or that they speak with on the phone has a great customer experience. Best bike shop I’ve ever dealt with.
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Service techs very friendly and helpful to biker (me) who doesn't understand everything associated with keeping a bike serviced properly.
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Restored my 1995 Trek Singletrack 950 to brand new condition, two days early no less! Very kind and helpful staff.
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great service
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Staff is very knowledgeable about bikes not just from knowing the specs but from being cyclists themselves. Always helpful and focus on giving you an full understanding of what you might be looking for and providing feedback that is not just trying to get you to buy something that costs more. Always focused on what would fit your needs. Being a manufacturer store which is similar to chains I have gone too, the store is more like a real bike shop where everyone I have ever talked to knows what a cyclists needs and issues we might have. I never felt like I was pushed to buy something unlike other stores who push for things that I know I do not need. I used to go to a local bike shop that was great but because of the quality of the staff at the store I only go to the Trek store. I do feel bad about not supporting a local bike shop but I also want to go to a store that totally understands the bike I bought
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From the time I walked into the store I was met by the staff. They were happy and friendly. They answered my many questions, showed the bikes with full details and comparisons. When I was finished they wished me a good day.
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Superb service, friendly and knowledgeable staff and they had the parts I needed in stock! Best bike shop I have visited in ages, thank you Holly Park Trek Store!
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