The young man who assisted me with the purchase of cycling shoes was very knowledgeable, patient, and attentive. The store had a good variety of merchandise and I found a great deal on my first pair (ever) of cycling shoes. He also gave me free advice on some possible new pedals for my bike that would allow me to clip in or ride using flat pedals.
Fantastic service and friendliness. Had a mountain bike from my time long ago in Colorado. Needed a new one, came into the store, explained my bike history and what I was interested in currently, and the Trek guys were great in putting me on a new bike. Really happy!
Kudos to Matt, who is a very friendly, knowledgeable and helpful sales person. I received excellent guidance during each phase of the purchase, from the selection of the bike to the extra time spent adding accessories and making adjustments at pickup. To top it all off, the bike arrived from the warehouse faster than expected, Yes, I would gladly recommend this Trek store to a friend looking for a bike.
Employees are knowledgeable and helpful. They engage with each customer.
I was happy to get my bike back as promised and to get back on the greenway trails!
I walked into the store with a few preferences in mind, and Matt made the entire experience enjoyable from start to finish. He took the time to listen carefully to everything I was looking for and helped me find the perfect bike for my lifestyle. Matt is humbly knowledgeable, friendly, and clearly passionate about biking. If I owned Trek, I’d want clones of Matt running every store.
The staff is super friendly, informed, and no-pressure. They organize awesome community events. The floor always has a great selection of bikes and gear.