Friendly service, good communication and transparent the during the entire process. Everyone I spoke to made me feel like a valued customer. I will be looking to them for all my biking needs in the future.
Service tech was knowledgeable and understanding. He diagnosed my problem quickly and the repair was made in a day at a reasonable price. He also pointed out a couple of things that I need to watch in the future.
Trek bikes in general - they have a very good low step bike with gears for people like me.
The store in Holly Park is a great example of service to the customer as it should be!!
The staff was kind, attentive, and knowledgeable. They provided advice and quality products. And they had a great sense of humor,, which I also appreciate.
We had a very helpful sales associate, Kenneth on 5/22/26 at Holly Park Trek. He helped us to practice with the new heavy-duty lock in a very patient way. When my son's Trek was stolen, we naturally went to the Trek store to replace it, because our family had the same Trek bikes for more than 20 years (never broken, just stolen). It is great that Kenneth was willing to take extra time with us.