Trek Bicycle Redmond Googlemaps

   3830 Reviews
16389 Redmond Way
Redmond, WA 98052
(302) 368-8779
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Recent Reviews:


Helpful & knowledgeable staff
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The Team at Redmond is incredible!
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They are the best!!! Always friendly and trying to help, very knowledgeable and super fun to be with!!!
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The two gentlemen working yesterday 10/5 were very friendly and professional. They made sure everyone was greeted and helped. They are wonderful! Thank you
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Customer service and knowledgeable mechanics
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Great service from everyone I; the shop. They also know their stuff.
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I have been a Trek customer since 1980
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Great service! Your team is super helpful, don't talk to you like you've never been on a bike before:) I drive all the way over from Phinney Ridge....that's how much I value their help and service.
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After the last feedback, where an online order for pickup got lost in the system, the folks at the store went above and beyond to reach out and get things resolved. That said, there's still something going on with the online ordering system if a store can mark it as picked and the customer doesn't get notified, and the tracking link still says "processing" (still does now after picking the item up). Was it because I didn't have an account? The mix of delivery and pick-up? No idea, and that itself is a problem. And I don't think it's something well captured when feedback for online orders gets accrued to stores. Customers will not understand the distinction of "online shopping at a specific store", especially if the ordering system is still centralized. So, I trust the folks in the store, but I can't say the same for the online store and the system backing it at the moment. Transparency is ultimately the whole point, especially with these hybrid sales where shipping and retail work together.
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“Thank you so much for your incredible support! Your team was not only quick and efficient in resolving the issue, but also genuinely welcoming and kind throughout. It’s rare to find such a thoughtful and helpful experience—truly grateful!”
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Trek Store offers amazing service! The staff is always friendly, patient, and willing to help with a smile. Excellent quality and variety of products — and if they don’t have it in stock, they order it quickly. Their mechanics are skilled and work on any brand. Truly a wonderful experience every time!
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Great service and very friendly staff! I’ve been coming here for a while and it’s always a good experience. I own three Trek bikes (MTB, gravel, and road), and I’ve always been impressed with the quality and reliability. The team is helpful with both regular maintenance and advice, and they really take the time to make sure everything is right. Highly recommend!
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I always receive the best of service and importantly the best of advice from the folks at the Trek store in Redmond.
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Friendly knowledgeable efficient mechanics
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Honest opinions and help was great in selecting a new bike.
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Identifying issues with my current mtn bike and spending the time to explain both when I dropped it off and picked it up. I just completed my first ride in the mountains and it appears to work well.
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The service team is knowledgeable, friendly, and quick.
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Love my Trek Domane and the sales amd service team at Redmond Trek.
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Excellent products and excellent service I have consistently received the best service of any cycle shop on 4 continent's
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Great knowledgeable and friendly staff
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