Needed a repair when passing through Reno -staff and especially repair lead wax exceptionally committed to making sure the job was done quickly and perfectly. Had the same experience in Albuquerque.
My son blew out his derailer on a pre ride on Saturday about 330 in Grass Valley Ca.for a race on Sunday. Nothing was open in the surrounding area. We called and found out they had the part we needed. We made back to the store in Reno 20 minutes before closing. We ran in they had the part ready, changed it out oiled the chain and made sure tire pressure was correct AND washed it. We walked out as they were closing. He raced today, Sunday, confident his Trek Super Cal was ready to race!!! Thanks guys!!! We will continue to use these guys for our needs for his Super Caliber!!!
Jeremy is the best! He helped us with a bike for our son and even installed the bell and water bottle cage. He is very knowledgeable, kind, and helpful. We will return to Trek and look forward to working with Jeremy again.
Jeremy and his staff provide a first-class experience when you come in. They are available to answer any questions you may have and will do their best to help you with any needs you may have. We will definitely refer to them for any of our biking needs...
The store is much closer than the place in sparks. The prices seem fair for the work that I needed done on the bike. Both people who helped me in the service department were knowledgeable about what needed to be done and specific on the estimate of the price.
Mike was very helpful in fitting our bikes for us. The whole team helped us get the right accessories to make our rides more comfortable and fun. Just a very good experience in buying our bikes.