The Austin sales and service teams are so great at making a national chain feel local. They're always on top of their game. And the relate to customers on their level.
Extremely helpful, thorough set of repair options are presented, the work is top rate, and the staff and service technicians are a real joy to work with.
The repairman willingly engaged with me while working on another job, and gave me just the kind of insight / recommendation I was hoping to get with regard to their chain lubricants.
The staff at Trek on Research is always very friendly and knowledgeable. I appreciate their fast and friendly service. I won't take my bikes anywhere else.
The guys there are so knowledgeable, friendly, and helpful! We are not a serious biking family; we just brought our kids' bikes there for a tune up and were helped promptly and without any judgement. I recommend Trek, and we will definitely return!