Flew here for USA Cycling 2025 National Championships and when we unpacked my sons bike we determined American Airlines must have thrown the bag around as there was a bent front rotor. I called Trek Roanoke and they said bring the bike by. Fortunately they had the part. I left the bike for repair and drove to Explore park to check parking/site out and by the time I got there I received a text alert the bike was finished and ready for pick up. Staff very friendly and helpful. Many many thanks for ironing out the wrinkle in our travel plans!
I love having a store near my house that has a good selection of all cycling parts, accessories, and gear. I love the staff in this building. I love that Trek supports NICA in our area. Trek bikes are great and dependable.
The sales person, Josh Sizemore, couldn't have been more helpful. It has been many years since I rode a bicycle, and things have changed somewhat. He put all the extras I wanted on the bike for me, took time to explain things, and made me feel appreciated.
Service and repairs are always on time and well done. I have used Trek bikes for road and mnt bike racing and would not consider any other popular brand.