Great products and customer service. We stopped in and Michael helped us quickly and efficiently to change a flat tire. We had the same experience with Theo in purchasing the bike. We love Trek!
The brand speaks for itself and is highly favorable. That allows a customer to walk into a store or any space with Trek with a positive outlook and intention.
Having said that, my review may have a sparkle of that biased that comes from the brand. The help we received was AMAZING, it was a bit… pushy but I’m also a Fed- or was- and got laid off 5 weeks ago so the “oh this is the best! Oh they (the kids) need this!!! And look!!! At this too!!!” Was a bit much.
First, I trust Trek quality. Next, the FX2 had exactly the combination of features I was looking for. Finally, I worked with Brenda at the shop. Her knowledge and professionalism sold me.
My daughter and I rolled in late on Saturday morning expecting to leave her bike for repairs. One of the two gentleman at the repairs counter looked at it, diagnosed the problem as a kinked brake cable, and replaced it while we waited, all in half an hour or less. We'd already seen our window for riding that day close but we were thrilled at the amount of time saved this week by being able to walk out so quickly with her bike repaired. Thank you.
I dealt with Oliver, Milled and Patty. All three individuals were very kind, thoughtful and respectful. I am living both here in US and UK, knowing this, they have advices me greatly to make sure I have the best equipment, service and experience. I am thankful to Trek and their members.
Appreciate a lot
Fariba