Trek Bicycle Rockville Googlemaps

   4855 Reviews
5750 Fishers Lane
Rockville, MD 20852
402-884-1820
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Recent Reviews:


Oliver is the most competent, friendly, client centered, knowledgeable Trek Ambassador I have encountered in past 3 states of AR, NE & MD. His ability to respond via phone and in person while multi tasking various services with only one Assistant is remarkable. Ten STARS. J. William W.
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great staff in Rockville, super thoughtful and helpful
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Great bikes. Great amenities.
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I brought my bike in for repair/replacement of chain and cassette. The mechanic explained the issues and solutions. The solution was a bit more complex than simply replacing parts, but he explained what was needed in a clear and concise way, and gave me options. The service department in general is very thorough and painstaking in their approach, and any time I have a service I know that it has been done well.
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Great service, brought my new bike in for complementary service after 50 miles of riding. Fixed up, still rides great.
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Knowledgeable staff were able to fix my bike in a timely and professional manner.
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Good bikes, helpful associates.
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The thing I dislike most about going to a bike shop is the general condescension I usually perceive from a mechanic when talking to them. I know I have stupid questions, because I am not an expert. But I am not stupid. And Miguel is a wonderful front man to a bike shop. Extremely knowledgeable and patient. Always pleasant and uplifting. And that is why I always take my bikes to that shop. I may ask him stupid questions, but he never makes me feel like it :)
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Chris and Brenda were very helpful in my bike purchasing journey. They answered all of my questions in great detail and went above and beyond in ensuring everything was just right. I look forward to working with them for my future biking needs!
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Rockville bike technicians did an excellent job servicing my e-bike. They ordered the part, coordinated with Waterloo and me. It was delivered as promised right the first time and it is greatly appreciated.
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Oliver was extremely helpful in getting my shoes shipped to the correctlocation
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Great products and customer service.
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The technician who repaired my son's bicycle was very professional and take the time to explain things. Not as an upsell tactic but rather to explain why the bicycle needed the repair.
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Great and friendly
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Friendly staff, comfortable store environment. Nice range of in stock items.
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Great products, and great customer service
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Fantastic experience!! Reason number 100 why I only buy TREK
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The lady who helped us was very helpful and pleasant. She gave us good advice and had the perfect personality to deal with customers
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to the time to explain bicycle products and to do a test Drive. very knowledgeable about the bikes.
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For me, customer experience is the combination of quality product meet friendly, patient and knowledgeable service. The Rockville staff provided great service and consultation. I would definitely hope when we are ready to trade up that it will be at this same store.
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