My questions were answered with detail about the bikes I was interested in which helped me make an informed decision on what bike I ultimately bought. Outstanding customer service.
You keep promises and reliable. Your prices are fair, customers are treated with respect, and the salesperson are friendly. I like the fact that help is given when needed, especially, since I am a senior.
The Trek bikes are very nice. I have purchased 3, so far, and I'm happy with them all. The sales staff are always curtious and knowledgeable. Thank you, Trek!
The employees at my local store, Roseville CA, are knowledgable and eager to help with all questions and service needs. I never feel like I am inconveniencing them when I visit the store.
Ben and Mike at the Trek Bicycle Roseville store were really helpful in getting me setup with the correct Trek Madone model and then making sure I had all the information needed to use the bike properly - my last Madone was a 5.2 model I had bought brand new in 2006 - so it has been almost 20 years since I last looked seriously at all the new cycling technology that had advanced ... so I just picked up my new Trek Madone SL 6 Gen 8 and it's been a fantastic new bike for me ... thanks again to Ben and Mike for spending the time with me making sure everything related to my purchase of this new bike went as smoothly as possible!