Ben and Mike at the Trek Bicycle Roseville store were really helpful in getting me setup with the correct Trek Madone model and then making sure I had all the information needed to use the bike properly - my last Madone was a 5.2 model I had bought brand new in 2006 - so it has been almost 20 years since I last looked seriously at all the new cycling technology that had advanced ... so I just picked up my new Trek Madone SL 6 Gen 8 and it's been a fantastic new bike for me ... thanks again to Ben and Mike for spending the time with me making sure everything related to my purchase of this new bike went as smoothly as possible!
The staff/manager listened to my concerns regarding my bike, took the time to answer my questions regarding different options with replacement parts, and were able to deliver my bike as promised. It felt like I took home a brand new bike!!
The bike and accessories I was looking for were in stock and available for purchase. “Ben” was super helpful in setting up my new bike and explaining the various features and ride adjustments that were available in my particular model. Great job guys!!!
Hopefully you are honest about what needs to be done to my bicycle. Have to trust you.
I’m happy with my new (too expensive) battery. Was able to go on my favorite ride. 33+ miles and used only 2 bars. My headlight however is not working.
Ben from service dept was so great in giving customer service. I was really satisfied and happy on how he handles and explain things to me regarding my bike. I’m glad I took it to Trek and will definitely come back for another service in the future. Shout out to Ben really nice and wonderful soul. God bless brother
Amazing service - They recognized the urgency of an issue with the seat post on my son's Madone, and went after it on the spot! It took some real ingenuity and tenacity to solve the issue - and they did! Big shout-out to Ben for figuring it out and to Michael for endorsing the pursuit. It resulted in being able to adjust my son's fit on the bike to where it needed to be before a 4 hour training ride the next morning. Thanks Roseville Trek!!