So devastated to hear Trek Rouse hill is closing.
I can’t speak highly enough of all the staff past and present.
Eamon who has been there the entire time I have been a customer is fantastic, his knowledge and his customer service are top notch, Eamon I will miss not seeing you at other Trek store.
Ali brilliant manager again his knowledge and customer service is of the highest standard. He listens and he is very patient. I have been in store when Ali has had to deal with an extremely RUDE customer and Ali handled it perfect, I must say I would have simply asked to customer to leave and never come back but Ali calmed the customer and got the job done.
You always know your bike is in goods hands with Pete again knowledge and customer service at its best, thank you Pete.
This store will be so missed by so many loyal customers, it’s such a shame you are not opening another store some where else locally.
Absolutely brilliant customer service. Communication is ensured prior to any bike repairs and the repairs are conducted in a better-than-expected time frame