Excellent customer service. Staff was very friendly and helpful. They helped us find the right size for our toddler and were very patient. The bicycle seems to be of a much higher quality than those from big box stores. I also really like the kids bike buy back program.
Paula helped us figure out which bike fit what we were looking for. First time buying a bike in 15+ years and she was very helpful in narrowing down a few options for us to look at
I had a wonderful experience with your sales person Paula. She made me feel comfortable asking questions and she was completely knowledgable. The rest of the staff and service guys were also super nice and helpful. I am excited to start riding my new Electra Townie Go S!
I dropped my bike off on a Friday and was greeted by an incredibly welcoming gentleman named Ryan. He was very attentive in listening to the issues I has and detailed what they would do to fix it. He told me it would be done by the following Saturday which I was fine with. I received a call on Tuesday letting me know that mu bike was done before the 4th of July weekend, 4 days ahead of schedule. Under promise and over deliver, the key to great customer service!
My bike repairs are always fast as promised and very good mechanics. Explain to me the issue and help. The store is nice. All personnel very friendly. And texting for pick up is nice.