Great customer service from Airie (spelling?) and Dan. The accessories I needed were in stock and I got clear communication about how long it would take to complete the installation.
I just picked up my bike and was very impressed with the level of service, knowledge and workmanship I received on a major tune-up and overhaul in replacing a defective derailleur and other components from the cassette, chain, brake pads, etc. Last February, I had recently purchased a used 2017 Trek Emonda SLR-9 and wanted to go directly to an authorized Trek dealer or factory outlet and found Trek Bicycle Midtown to be a great find. When I called to check on the status of the repairs, I also appreciated their responsiveness in keeping me informed of their findings and not feeling rushed in them taking the time for answering my questions. I value the quality of honest skilled technicians/mechanics and would gladly recommend this outfit to anyone who has a Trek bicycle.
The staff were knowledgeable, professional, and a great help. I couldn’t have asked for a better experience than what I received from them. This will forever be the bicycle shop I use.