The team in Midtown is incredibly kind and patient. I walked in just knowing which model I likely wanted to try and they made sure I had all the info I would need about the bike model, bike clubs in the area, and potential races. When I picked up the bike, they showed me some essential accessories and some nice-to-haves once I get more comfortable. I never felt like they were pushing anything I didn't need. This was a great experience for a newbie like me and I've already recommended the shop to a couple friends who are interested in upgrading their bikes.
I'm very impressed with the staff. I'm new riding Ebikes so the staff was extremely helpful and knowledgeable, walking me thru safety and equipment. Very nice and clean location as well. Which made me want to purchase from them. Thank you for all you help Midtown Trek!!
Friendly and knowledgeable staff. Took their time to answer questions and thoroughly explain things to me. They have a huge selection of Trek bicycles, gear, and clothing including quick turn around on service for your bicycle, all brands
Every time I come to this store, is always a great experience, especially their services. I feel a lot of attention to detail goes into everything the team does. I’m glad they are close by!
I went in to get a replacement chain guard. The gentlemen looked up make and model and ordered, my replacement part came in timely. I was greeted and given information about servicing my bike. I will definately go back to trek.
They're professional and eager to help me get what I need. If they don't have it in their store, they find out which store nearby has it. I don't know if it's normal policy or a one-time thing, but they installed the rear rack and trunk bag that I bought for free. Excellent store, excellent service.