Gary was not only knowledgeable about the fix on my marlin 5 he went out of his way to fix my bike right there and was able to get me on my way I appreciate that kind of service I would recommend people that I know to take there bike there to get it fixed or service it there thank you from the bottom of my heart
The service at this downtown SLC Trek location is top notch! Grant and his team are friendly, professional, and knowledgeable. Grant made me feel welcome from the second I walked in the door and patiently answered my long list of questions regarding e-bikes. Once I settled on a bike, I left it at the shop so Grant and the team could install some accessories. The follow up communications and interactions exemplified some of the best customer service I have ever received. I am so glad that I bought my bike from this well located local shop and will recommend to others that they do so as well.
Special thanks to Grant and his staff at the Salt Lake City store for their incredible, unmatched, and bar setting level of service, knowledge, and accommodation. I've purchased 3 bikes from this store and hope to purchase more in the future. - Alan
The service was quick and thorough! I was in and out with 20 mins! I called ahead of time and they were expecting me! I went in for a flat tire and inter tube replacement.
I've been a customer and fan for many years, and my last interaction reinforced it. An emergency complex tire repair handled quickly, skillfully, all while juggling other priorities. Thanks again!
Great resource for the entire gamit of bikers. Excellent customer service. There was an issue with agreed upon completion of service and they were immediately apologetic and wanted to make it right. I appreciate that work ethic