The products are great, but the main reason I recommend the store over the website for example, is because the staff is so patient and helpful. Good product, brilliant staff.
Grant and his team at Trek Salt Lake City Downtown are outstanding. The quality of their sales and service is great. They are friendly, knowlegable and always helpful. Grant is such a great guy! We appreciate all the help and courtesy he has provided our family with both sales and service at his Trek store!
At the store Grant was knowledgable and helpful. After delivery of the bike and accessories the lock will not mount on bike frame and I wouldn’t have purchased it had I known this. Lock did not come with instructions to set combination, so I went to Bontrager website. Didnt find instructions but saw the awful reviews on the product.
Hadn’t ridden bike yet but turning crank forward and back and noticed some grinding and resistance that persuades me to return products Tuesday and I’ll look at another option probably the Checkpoint ALR 4. Thanks and see you soon…
Grant always takes care of me and makes sure my family has minimal down time. It is nice to not have to worry about getting anything fixed on time ir hunt around for a deal. Grant takes care of everything