I was very much appreciative of the magnificent customer service that I received from "Oliver"
I was intending on buying a bicycle from another bicycle reseller, but decided to purchase from Kearney mesa Trek because of the great service I received from Oliver.
Very much appreciated !
John and the rest of the team at Trek Kearny Mesa are professional and supremely knowledgeable about bikes and the industry overall. They also provide concierge-level customer service, showing that they truly care about me as a customer. Highly recommended!
I came in about 20 min before closing time but I would have never known as I was treated with patience and warmth and not made to feel that I need to rush through my purchase. The staff member who helped me was very knowledgeable and also practical, which helped me ultimately walk away with a purchase I was originally about to mull over! Thank you and definitely will be back as needed!
This is a wonderful store and excellent staffing. I’ve been to this store twice as a pit stop during my cycling rides and I enjoy the lounge they have for cyclists. I was looking for the Italian made Trek Racing Jersey and I found it at this store 👏🏽. I enjoy meeting the helpful staff and shopping for new cycling items. Thank you Trek for the amazing cycling experience and journey.
Thomas M.
1) The staff was as friendly and professional as one could be. 2) They were thorough in their looking my bike over and their report afterwards, 3) Their communication is superb both in person and over the phone, text and email, 4) just all around a great place to take your bike in.