Tech was fast, friendly and professional. Explained what I needed and what I didn’t. Gave me the price and time line. All done per his advice and on time.
I'm a cross-country cyclist from San Diego whose Trek bicycle and gear was stolen in Tulsa while following Route 66 from Santa Monica to Chicago. That cut my trip abruptly short and I returned home, but I vowed to get back on the trail as soon as possible.
I want to thank Oliver and Chris in the Kearny Mesa store for organizing a new bike for me. Getting back on another Trek bike was just the therapy I needed for getting past the loss I had experienced.
Thanks guys!
Doug
I got a new helmet the other day and I am very happy with fit , comfort , style etc. The guys working were cool and didn’t mind me trying on and wearing helmet for a while to see if it fit properly. I think certain products need to be worn for 30 minutes or so to really make sure you’re getting the correct fit. I do this with shoes too , the last thing you want is uncomfortable feet or head so thanks I know I will enjoy many miles with my helmet.
Jordan did an outstanding job taking care of my flat and also recommending some additional work. The whole team there was welcoming and took care my bike to get me back on the road
Everyone I talked to at the Trek store were super helpful. They were very honest about what my bike needed done and didn’t try to oversell me. I had a great experience there and would recommend to family/friends.