Very satisfied with the help I received. I always received great service from Jake Riggert. I leave the shop confident in my bike being functional after ehat ever gets broken.
I came into Trek service, because I could not mount a new tire on my mountain bike. Broke several tire levers in the process. Axel (San Diego Trek Superstore) in service directed me to the Crankbrothers Speedier Tire Lever, which he proceeded to use with great success. I appreciate that he took the time while I waited to mount the tire, as well.
The shopping experience was very pleasant, and the customer service was great! Their bikes are well made, and some folks think a bit expensive, but remember, you get what you pay for.
I highly recommend Trek!