Chris and John were very responsive and took care of getting my Domane+ SLR7 ready with everything I wanted on it done and were very good about teaching me the features of my bike.
It was a smooth experience. The fee to assemble my bike was a flat fee and the lowest I found in the area. The customer service was phenomenal and the guy even helped me load it into my car. They even gave me pointers and tips on how to ride my bike. 10/10 for sure!
I was overwhelmed when I walked in as this was my first e-bike purchase but Michael was attentive, super helpful and walked through everything with me. Highly recommend!
Sandoval was awesome! He understood what I was looking for in a new bike and he took the time to help make sure I was comfortable with the bike and it was a good fit. It was his knowledge, patience and honest feedback that helped me find the perfect bike for me. Thank you!
Crew treated me like a fellow rider, and were very clear about everything. The entire experience put me at ease leaving my bike there. When I picked up my bike I was impressed with how they cleaned it up and did the repairs. Riders care; and it shows.
I will be back, thank you Guys!
Vincent Oliver
Axel and Jordan and Hoppy from Trek on Kearny Mesa provided my wife and I a remarkable service. Axel assisted in planning a part of our cross the country bicycle ride and Jordan and Hoppy expertly reassembled our bike we had shipped to them and had them waiting for us on our arrival. The prices were reasonable as well. They all helped my wife and I achieve a goal and dream of ours. gil
The customer service team is very helpful and friendly always !! They always have the parts in stock if they don’t have they order at the moment for a fast service
Friendly, helpful, and patient staff for new rider/customer. I look forward to continuing to build on this relationship making this my preferred road bike service store. I appreciate the great customer service.