Super chill, helpful staff. I needed a bike a size down, and they went out of their way to check and set up a bike with the right sizing so I could enjoy my rental while here.
Great service, particularly with respect to minor issues. Always willing to go the extra mile to get one back on the road. Service department especially helpful.
Matt and Collin at the Steiner Street store are super knowledgeable, skilled, and pleasant to deal with. They really know bikes and customer service and go the extra mile to provide excellent repair/maintenance services for clients. If only Trek could clone Matt and Collin!
Collin was so effing chill and helpful when I messed up my drivetrain on my new fuel exe. He also showed me cool incoming gear just for kicks. Will definitely be back!!
above and beyond. every time i go in with something they are professional, friendly and thorough. even though i'm only in there a couple times a year, i get a small town bike shop feel of welcome back. Matt is the best!