Nathan was very reliable and knowledgeable, I was able to ask him to order specific tires in advance, he replaced and advices me on what was necessary to fix. Super pro and friendly !
He also spent the time to give me the best recommandations for my bike packing route towards Vancouver. Thanks again
Always super friendly at trek bicycles. I used to go to the one on union and loved it so I popped into this one and it was great. Super friendly and helpful team- great deals.
You had the item I wanted in stock. The team in the store was knowledgeable. The price was at the high end for these, but it was in stock and we wanted it for a trip. The product is a good design. Looking forward to using it.
The store manager, Nathan Hartung is exceptional. I came into the store on 2 separate days, he was mostly along manning the register and helping customers in an orderly manner. Yes, it's not a huge store, and there were not a large number of customers, but he was able to do everything and made everyone feel helped.
The store also appear to be well stocked (for its size). I was able to find what I needed to replace last minute damaged equipment before a 1-week ride (that nearby REI did not carry): Bike shoes and sunglasses. Trek saved that day.
I looked at a lot of bike before purchasing. None of the other bikes were quite right. And then I tried a Trek bike. It was quick, comfortable, light and has the features I wanted. Nathan, the store manager at the SF SOMA location, was also a factor in my decision to purchase the bike. He was knowledgeable, listen to what I was looking for in a bike and gave me options. He also made me feel like I just joined a very welcoming community! We will definitely be back.
cool, pleasant, professional, down to earth staff/mechanics; easy to chat with. Always have the high end chains/brake pads in stock; level 3 service work a few years ago was very complete and done in just a few days.