I loved the service because the staff was extremely knowledgeable. They were beyond helpful with testing the bikes and getting special accommodations to help select the best bike accessories. Every step of the way, including purchasing, was so easy. They even went as far as setting up our bikes with the newly purchased accessories. They informed us of a program to help local charities that take used bikes and accessories to help make riding more accessible for others. We are shouting from the rooftops to buy Trek in San Marcos.
The service is always great but what makes everything even better is how friendly the employees are. They are great communicators and they always go out of their way to help me out. I’m new to cycling and have a lot to learn and the employees, especially Drew, are always willing to dumb things down and teach me what I need to know to take care of my bike. Trek San Marcos has been amazing to me!
Great work on my bike. Had a quick turn around and even worked me in to the schedule to get the bike back before I had to head out of town for a multi-day ride.
Friendly, knowledgeable staff and quick turnaround on service. Drew went above and beyond to make sure we had a safe trip home by adjusting our loaded bike rack as we were about to leave. We very much appreciated it!
I liked the bike quality, people and the service.
The manager of the shop was so kind and helpful..
Appreciate the delivery directly to home by the shop manager.