They had exactly the bike that I wanted in the correct size. The sales person was very helpful with accessories and recommending the proper way to set up the bike for my type of riding. This is the 4th bike I have purchased from the store and it has become my go-to bike shop.
Availability, Accessibility, Affability ( of Staff) and Affordability...4A's.
ALL the Staff were very helpful, knowledgeable and unhurried.
Troy ( who fixed my flat) took time to explain things well.
I had not made a new mountain bike purchase for many years. When my husband and I went into the TREK San Marcos shop we were greeted by store manager Caeley.
Caeley was very friendly and showed us several models of bikes. She was super helpful, informative and very knowledgeable about all of the models and options to choose from. She even researched the bike I wanted that met my needs, then ordered it for me.
This purchase was a significant one for me (Trek Rail 7), and Caeley made the purchase easy and seemless. She also showed me other options such as upgraded flat pedals, handlebar grips, tool kits and tire repair... all of which I purchased.
She was a terrific and we cant say enough nice things about her... AAA+++ Service all the way! Thank you Caeley, for a great buying experience.
The bikes and accessories are all great but it is the customer service that really stands out. The folks that work there are always considerate and more than willing to answer any and all questions you may have.
The staff members are very knowledgeable and very responsive to my needs. I brought my bike in for a new tire, went to lunch, and then picked it up right after.